{"id":16327,"date":"2026-08-21T13:26:00","date_gmt":"2026-08-21T13:26:00","guid":{"rendered":"http:\/\/version1.thinktankdev.org.uk\/en-us\/?p=16327"},"modified":"2026-08-24T09:37:26","modified_gmt":"2026-08-24T09:37:26","slug":"how-key-group-cut-incidents-x5-by-modernising-on-microsoft","status":"publish","type":"case-studies","link":"https:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/how-key-group-cut-incidents-x5-by-modernising-on-microsoft\/","title":{"rendered":"How Key Group cut incidents\u00a0x5 by modernising on Microsoft\u00a0"},"content":{"rendered":"\n<section class=\"case-studies-banner\">\n            <div class=\"case-studies-banner__background\">\n            <img width=\"2560\" height=\"1317\" src=\"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/04\/industries-scaled.jpg\" class=\"case-studies-banner__image\" alt=\"How Key Group cut incidents x5 by modernising on Microsoft\" fetchpriority=\"high\" loading=\"eager\" decoding=\"async\" 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<\/span>\n                                                                                                    <span class=\"case-studies-banner__breadcrumbs-current\" aria-current=\"page\">\n                                        How Key Group cut incidents x5 by modernising on Microsoft                                    <\/span>\n                                                            <\/li>\n                                            <\/ol>\n                <\/nav>\n            <\/div>\n        <\/div>\n    \n    <div class=\"container\">\n        <div class=\"case-studies-banner__content\" data-aos=\"fade-up\" data-aos-duration=\"600\">\n            \n                            <h1 class=\"case-studies-banner__title h2\">How Key Group cut incidents x5 by modernising on Microsoft<\/h1>\n            \n                            <div class=\"case-studies-banner__introduction\">\n                    <p>A financial services technology case study for IT leaders considering a managed services transition. <\/p>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"case-study-profile pt-none\">\n    <div class=\"container\">\n        <div class=\"case-study-profile__wrap\">\n                            <div class=\"case-study-profile__text\" data-aos=\"fade-in\">\n                                            <h2 class=\"case-study-profile__heading\">What happens when a financial services business outgrows its own infrastructure? <\/h2>\n                    \n                    <p>For several years, Key Group had operated what Jack Neary, Group Technology Director, describes as a pick-and-mix technology strategy: a large number of suppliers, a wide spread of technologies and the significant overhead of managing both across a fast-moving financial services business. The estate had grown organically alongside the company, which is rarely a problem in isolation, but at the time Key Group decided to act, the costs and the constraints had become difficult to ignore. Beyond the two headline problems of cost unpredictability and provisioning speed, the multi-supplier model itself had become a liability: no single point of accountability, no combined innovation, and a supplier management overhead that consumed time the technology team could not afford to spend. <\/p>\n                <\/div>\n            \n                            <div class=\"case-study-profile__details\" data-aos=\"fade-up\" data-aos-delay=\"300\">\n                                            <h3 class=\"case-study-profile__details__heading\">Client Profile<\/h3>\n                    \n                                            <ul>\n                                                            <li>\n                                    <strong>Client <\/strong>\n                                    Key Group                                 <\/li>\n                                                            <li>\n                                    <strong>Sector <\/strong>\n                                    Financial services, later-life lending and B2B intermediary                                 <\/li>\n                                                            <li>\n                                    <strong>Services <\/strong>\n                                    Azure Cloud Managed Services, Digital Workplace, Licensing Management                                 <\/li>\n                                                            <li>\n                                    <strong>Framework <\/strong>\n                                    ASPIRE Managed Services                                 <\/li>\n                                                            <li>\n                                    <strong>Partnership starts <\/strong>\n                                    April 2024                                <\/li>\n                                                    <\/ul>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"single-column-content single-column-content--container-regular single-column-content--align-left  pb-none block-theme-light block-surface-white\">\n    \n    <div class=\"container\">\n        <div class=\"single-column-content__inner\" data-aos=\"fade-up\">\n            \n                            <div class=\"single-column-content__content standard-body\">\n                    <h2>Key results<\/h2>\n                <\/div>\n            \n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"stats-grid\">\n        <div class=\"container-wide\">\n                    <div class=\"stats-grid__items\">\n                                                        <article class=\"stats-grid__item\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n                                                <div class=\"stats-grid__value\" aria-label=\"0 +\">\n                            \n                            <span\n                                class=\"stats-grid__number\"\n                                data-stats-grid-number\n                                data-stats-grid-target=\"0\"\n                                data-stats-grid-decimals=\"0\"\n                            >\n                                0                            <\/span>\n\n                                                            <span class=\"stats-grid__suffix\">+<\/span>\n                                                    <\/div>\n\n                                                    <div class=\"stats-grid__description\"><p>P1 incidents in 12 months <\/p>\n<\/div>\n                                            <\/article>\n                                                        <article class=\"stats-grid__item\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n                                                <div class=\"stats-grid__value\" aria-label=\"5 x\">\n                            \n                            <span\n                                class=\"stats-grid__number\"\n                                data-stats-grid-number\n                                data-stats-grid-target=\"5\"\n                                data-stats-grid-decimals=\"0\"\n                            >\n                                5                            <\/span>\n\n                                                            <span class=\"stats-grid__suffix\">x<\/span>\n                                                    <\/div>\n\n                                                    <div class=\"stats-grid__description\"><p>Incident reduction vs. previous provider<\/p>\n<\/div>\n                                            <\/article>\n                                                        <article class=\"stats-grid__item\" data-aos=\"fade-up\" data-aos-delay=\"200\">\n                                                <div class=\"stats-grid__value\" aria-label=\"3 x\">\n                            \n                            <span\n                                class=\"stats-grid__number\"\n                                data-stats-grid-number\n                                data-stats-grid-target=\"3\"\n                                data-stats-grid-decimals=\"0\"\n                            >\n                                3                            <\/span>\n\n                                                            <span class=\"stats-grid__suffix\">x<\/span>\n                                                    <\/div>\n\n                                                    <div class=\"stats-grid__description\"><p>Faster time to market <\/p>\n<\/div>\n                                            <\/article>\n                                                        <article class=\"stats-grid__item\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n                                                <div class=\"stats-grid__value\" aria-label=\"4 weeks\">\n                            \n                            <span\n                                class=\"stats-grid__number\"\n                                data-stats-grid-number\n                                data-stats-grid-target=\"4\"\n                                data-stats-grid-decimals=\"0\"\n                            >\n                                4                            <\/span>\n\n                                                            <span class=\"stats-grid__suffix\">weeks<\/span>\n                                                    <\/div>\n\n                                                    <div class=\"stats-grid__description\"><p>New environment provision<\/p>\n<\/div>\n                                            <\/article>\n                                                        <article class=\"stats-grid__item\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n                                                <div class=\"stats-grid__value\" aria-label=\"10 *\">\n                            \n                            <span\n                                class=\"stats-grid__number\"\n                                data-stats-grid-number\n                                data-stats-grid-target=\"10\"\n                                data-stats-grid-decimals=\"0\"\n                            >\n                                10                            <\/span>\n\n                                                            <span class=\"stats-grid__suffix\">*<\/span>\n                                                    <\/div>\n\n                                                    <div class=\"stats-grid__description\"><p>Most recent CSAT score<\/p>\n<\/div>\n                                            <\/article>\n                            <\/div>\n            <\/div>\n<\/section>\n\n\n\n    <link rel=\"dns-prefetch\" href=\"\/\/www.youtube.com\">\n    <link rel=\"dns-prefetch\" href=\"\/\/www.youtube-nocookie.com\">\n    <link 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aria-hidden=\"true\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"132\" height=\"132\" viewBox=\"0 0 132 132\" fill=\"currentColor\" class=\"large-media__play-svg\">\n  <g id=\"Group_49109\" data-name=\"Group 49109\" transform=\"translate(-421 -3719)\">\n    <circle id=\"Ellipse_189\" data-name=\"Ellipse 189\" cx=\"66\" cy=\"66\" r=\"66\" transform=\"translate(421 3719)\" fill=\"#fff\"\/>\n    <g id=\"Polygon_94\" data-name=\"Polygon 94\" transform=\"translate(523.679 3752.472) rotate(90)\" fill=\"#00c6c2\">\n      <path d=\"M 62.4880485534668 56.1961555480957 L 2.567630052566528 56.1961555480957 L 32.52783966064453 3.05433201789856 L 62.4880485534668 56.1961555480957 Z\" stroke=\"none\"\/>\n      <path d=\"M 32.52783966064453 6.108654022216797 L 5.135257720947266 54.69615173339844 L 59.92041015625 54.69615173339844 L 32.52783966064453 6.108654022216797 M 32.52783966064453 -3.814697265625e-06 L 65.05567169189453 57.6961555480957 L -7.62939453125e-06 57.6961555480957 L 32.52783966064453 -3.814697265625e-06 Z\" stroke=\"none\" fill=\"#01c6c2\"\/>\n    <\/g>\n  <\/g>\n<\/svg>                    <\/span>\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"single-column-content single-column-content--container-regular single-column-content--align-left\">\n    \n    <div class=\"container\">\n        <div class=\"single-column-content__inner\" data-aos=\"fade-up\">\n                            <h2 class=\"single-column-content__heading h4\">What happens when a financial services business outgrows its own infrastructure?\u00a0<\/h2>\n            \n                            <div class=\"single-column-content__content standard-body\">\n                    <p data-ccp-border-top=\"0px none \" data-ccp-padding-top=\"0px\" data-ccp-border-bottom=\"1px solid #00c6c2\" data-ccp-padding-bottom=\"8px\"><span data-contrast=\"none\">For several years, Key Group had\u00a0operated\u00a0what Jack Neary, Group Technology Director, describes as a pick-and-mix technology strategy:\u00a0a large number of\u00a0suppliers, a wide spread of technologies and the significant overhead of managing both across a fast-moving financial services business. The estate had grown organically alongside the company, which is rarely a problem in isolation, but at the time Key Group decided to act, the costs and the constraints had become difficult to ignore. Beyond the two headline problems of cost unpredictability and provisioning speed, the multi-supplier model itself had become a liability: no single point of accountability, no combined innovation, and a supplier management overhead that consumed time the technology team could not afford to spend.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:480,&quot;335559739&quot;:200,&quot;335572079&quot;:6,&quot;335572080&quot;:6,&quot;335572081&quot;:12764672,&quot;469789806&quot;:&quot;single&quot;}\">\u00a0<\/span><\/p>\n<p data-ccp-border-top=\"0px none \" data-ccp-padding-top=\"0px\" data-ccp-border-bottom=\"1px solid #00c6c2\" data-ccp-padding-bottom=\"8px\"><span data-contrast=\"none\">Two issues had reached a point of urgency. The first was cost unpredictability: bills arrived that were genuinely difficult to model, and pricing any new service or proposition was slow,\u00a0approximate\u00a0and often wrong. For a VC-backed business on a deliberate growth trajectory, that kind of commercial opacity around technology spend creates real problems when investment decisions need to be made quickly. The second issue was speed: provisioning new environments was taking weeks, sometimes longer, which meant the product and innovation teams were working at a pace the infrastructure simply could not match.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:480,&quot;335559739&quot;:200,&quot;335572079&quot;:6,&quot;335572080&quot;:6,&quot;335572081&quot;:12764672,&quot;469789806&quot;:&quot;single&quot;}\">\u00a0<\/span><\/p>\n<p data-ccp-border-top=\"0px none \" data-ccp-padding-top=\"0px\"><span data-contrast=\"none\">Underpinning both was a strategic decision that Key Group had already made: to\u00a0consolidate\u00a0fully on the Microsoft ecosystem and use it as the platform for everything the business wanted to build next, including an increasingly ambitious AI agenda. What they needed was a partner who had not just theoretical Microsoft credentials but demonstrable, audited depth across that ecosystem, combined with the scale and\u00a0methodology\u00a0to take on the complexity of a transition without exposing the business to disruption.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:480,&quot;335559739&quot;:200,&quot;335572079&quot;:6,&quot;335572080&quot;:6,&quot;335572081&quot;:12764672,&quot;469789806&quot;:&quot;single&quot;}\">\u00a0<\/span><\/p>\n                <\/div>\n            \n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"quote-carousel  pt-none\">\n        <div class=\"container\">\n        <div class=\"quote-carousel__inner\">\n            <div class=\"quote-carousel__icon quote-carousel__icon--open\" aria-hidden=\"true\" data-aos=\"fade-down\">\n                <svg viewBox=\"30.291544000000005 1.1759884057971013 52.78 45.565217391304344\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" 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class=\"swiper-slide quote-carousel__slide\">\n                                <figure class=\"quote-carousel__figure\">\n                                    <blockquote class=\"quote-carousel__quote\">\n                                        <p class=\"quote-carousel__quote-text h5\">We had lots of unpredictable bills, really difficult to model. We particularly liked Version 1&#039;s commercial model. We could tell them what resources were going to be in use and just get the price. We had never had that sort of level of transparency before.<\/p>\n                                    <\/blockquote>\n\n                                                                            <figcaption class=\"quote-carousel__attribution body-text\">\n                                                                                            <span class=\"quote-carousel__author\">Jack Neary,<\/span>\n                                            \n                                                                                            <span class=\"quote-carousel__separator\">, <\/span>\n                                            \n                                                                                            <span class=\"quote-carousel__author-title\">Group Technology Director, Key Group<\/span>\n                                                                                    <\/figcaption>\n                                                                    <\/figure>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n\n                                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"single-column-content single-column-content--container-regular single-column-content--align-left  block-theme-light block-surface-putty\">\n    \n    <div class=\"container\">\n        <div class=\"single-column-content__inner\" data-aos=\"fade-up\">\n                            <h2 class=\"single-column-content__heading h4\">What should a financial services organisation actually look for in a managed services partner? <\/h2>\n            \n                            <div class=\"single-column-content__content standard-body\">\n                    <p><span data-contrast=\"none\">The evaluation process was structured and deliberate. Key Group ran an RFI that assessed the field across technical credentials,\u00a0methodology\u00a0and strategic fit, and while the field was broad, a few things separated Version 1 from the rest\u00a0fairly quickly.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:80,&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The <a href=\"http:\/\/version1.thinktankdev.org.uk\/en-us\/services\/aspire-managed-services\/\">ASPIRE Managed Services<\/a> Framework was the most visible differentiator. A significant number of providers in the market claim to have a delivery methodology; what impressed Key Group was that Version 1&#8217;s was documented, embedded in day-to-day operations and clearly audited, not a set of slide decks but an actual operating model with a run book behind it. Alongside that, Version 1&#8217;s depth across the Microsoft estate was measurable: the highest number of certified individuals of any provider evaluated, Azure Expert MSP accreditation, and familiarity with the newer certifications that Key Group knew would matter as AI moved from roadmap item to live capability.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:80,&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">What also built confidence was something that happened before the contract was signed. During the RFI process itself, Version 1 identified licensing and pricing optimisation opportunities that Key Group had been missing, practical value delivered in good faith before any commercial relationship existed. 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class=\"quote-carousel__quote\">\n                                        <p class=\"quote-carousel__quote-text h5\">The ASPIRE framework really appealed to us. It was surprising how many providers we talked to that did not actually have a documented strategy for how they deliver. Version 1 came across very strongly. There is a run book, it is established and it is baked into everything they do.<\/p>\n                                    <\/blockquote>\n\n                                                                            <figcaption class=\"quote-carousel__attribution body-text\">\n                                                                                            <span class=\"quote-carousel__author\">\u00a0 Jack Neary,<\/span>\n                                            \n                                                                                            <span class=\"quote-carousel__separator\">, <\/span>\n                                            \n                                                                                            <span class=\"quote-carousel__author-title\">Group Technology Director, Key Group<\/span>\n                                                                                    <\/figcaption>\n                                                                    <\/figure>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n\n                                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"single-column-content single-column-content--container-regular single-column-content--align-left  block-theme-light block-surface-white\">\n    \n    <div class=\"container\">\n        <div class=\"single-column-content__inner\" data-aos=\"fade-up\">\n                            <h2 class=\"single-column-content__heading h4\">How do you transition a managed service in financial services without disrupting the business? <\/h2>\n            \n                            <div class=\"single-column-content__content standard-body\">\n                    <p><span data-contrast=\"none\">In financial services, the transition from one managed service provider to another is one of the highest-risk moments any technology leader will manage. Regulators and customers have zero tolerance for disruption, and a difficult transition can undermine confidence in a new partner long before the relationship has had a chance to prove itself. Key Group&#8217;s stated goal going into the transition was clear: that nobody inside the business would know it had happened.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:80,&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">They achieved it. The transition completed without any business impact,\u00a0downtime\u00a0or disruption, and within the first 12 months Key Group completed a second transition, bringing the AVD (Azure Virtual Desktop) managed service across to Version 1 with the same outcome. Two successful transitions in year one, both invisible to the wider business, is a meaningful proof point in any managed services conversation.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:80,&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The transition period also marked the start of the continuous improvement cycle. Version 1&#8217;s six-phase transition\u00a0methodology\u00a0includes\u00a0an initial\u00a0well-architected review of the environment, which generates a Continual Service Improvement log, a live record of issues, optimisation opportunities and technical debt items that becomes the operational backlog for the months that follow. 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class=\"quote-carousel__quote\">\n                                        <p class=\"quote-carousel__quote-text h5\">We had one goal during the transition: to not let anyone know we had done it. And we achieved that. There was no business impact whatsoever. A lot of people take that for granted, but I really want to stress how important that was.<\/p>\n                                    <\/blockquote>\n\n                                                                            <figcaption class=\"quote-carousel__attribution body-text\">\n                                                                                            <span class=\"quote-carousel__author\">Jack Neary,<\/span>\n                                            \n                                                                                            <span class=\"quote-carousel__separator\">, <\/span>\n                                            \n                                                                                            <span class=\"quote-carousel__author-title\">Group Technology Director, Key Group<\/span>\n                                                                                    <\/figcaption>\n                                                                    <\/figure>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n\n                                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"single-column-content single-column-content--container-regular single-column-content--align-left\">\n    \n    <div class=\"container\">\n        <div class=\"single-column-content__inner\" data-aos=\"fade-up\">\n                            <h2 class=\"single-column-content__heading h4\">What does a well-run managed service actually change for a financial services technology team? <\/h2>\n            \n                            <div class=\"single-column-content__content standard-body\">\n                    <p><span data-contrast=\"none\">The most\u00a0significant change\u00a0in the first year was not a technology upgrade or a cost saving. It was a reallocation of attention. Before the transition, Key Group&#8217;s technology team had spent the better part of three years running\u00a0a largely IT-change-focused\u00a0programme: technical debt remediation, data centre migration, infrastructure upgrades. The infrastructure was consuming the team. Following the transition, it stopped doing that.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:80,&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Incident volumes tell the clearest version of that story. From double digits per month under the\u00a0previous\u00a0provider to low single digits, and by Q1 of the current year, under ten incidents for the entire quarter. The combination of proactive monitoring, AI-assisted incident analysis and the CSI log working through root causes meant that problems stopped recurring rather than being managed repeatedly. 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class=\"quote-carousel__quote\">\n                                        <p class=\"quote-carousel__quote-text h5\">Our incident count with Version 1 is under ten, single digits, for the whole quarter. I would have been in double digits per month 18 months ago. My teams now get to focus on building experiences and customer outcomes. It has allowed us to reprioritise our effort, mentally and physically, into the customer experience.<\/p>\n                                    <\/blockquote>\n\n                                                                            <figcaption class=\"quote-carousel__attribution body-text\">\n                                                                                            <span class=\"quote-carousel__author\">Jack Neary,<\/span>\n                                            \n                                                                                            <span class=\"quote-carousel__separator\">, <\/span>\n                                            \n                                                                                            <span class=\"quote-carousel__author-title\">Group Technology Director, Key Group<\/span>\n                                                                                    <\/figcaption>\n                                                                    <\/figure>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n\n                                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"single-column-content single-column-content--container-regular single-column-content--align-left  pt-none\">\n    \n    <div class=\"container\">\n        <div class=\"single-column-content__inner\" data-aos=\"fade-up\">\n            \n                            <div class=\"single-column-content__content standard-body\">\n                    <p><span data-contrast=\"none\">The commercial clarity that Key Group wanted has also materialised: every bill has been exactly as quoted, which Neary describes as\u00a0new territory, and in the current market environment, a genuinely predictable cost base changes how quickly investment decisions can be made.\u00a0Consolidating\u00a0from multiple suppliers to a single strategic partner has also removed a layer of complexity that is easy to underestimate: the overhead of managing multiple vendor relationships, accountability gaps between providers, and the absence of any combined innovation across the estate. With Version 1 as the single point of accountability, that overhead has gone. New environments that previously took months to provision are now delivered in approximately four weeks, and the speed improvement across broader time-to-market activity is running at\u00a0roughly three\u00a0times faster than the\u00a0previous\u00a0model allowed.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:80,&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The scope of the partnership has expanded as confidence has grown. Version 1 has delivered Copilot enablement workshops for Key Group&#8217;s end users, supported a significant mortgage origination platform upgrade, run a structured AI opportunity assessment through Version 1&#8217;s AI Co-Creation\u00a0process\u00a0that has identified two near-term initiatives, and provided technology market analysis that has helped Key Group&#8217;s leadership team stress-test its roadmap. The AI Co-Creation process combines a structured discovery workshop with a rapid prototyping hackathon, using AI expert avatars and live prototyping tools to move from business challenge to working prototype in one to two days, rather than months of planning cycles.\u00a0<\/span><span data-ccp-props=\"{&quot;335559738&quot;:80,&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n                <\/div>\n            \n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"single-column-content single-column-content--container-regular single-column-content--align-left  block-theme-light block-surface-putty\">\n    \n    <div class=\"container\">\n        <div class=\"single-column-content__inner\" data-aos=\"fade-up\">\n                            <h2 class=\"single-column-content__heading h4\">How should a financial services business be using its managed services partner to prepare for AI?<\/h2>\n            \n                            <div class=\"single-column-content__content standard-body\">\n                    <p><span class=\"NormalTextRun SCXW44728416 BCX0\">Key Group&#8217;s direction from here is clear. The strategy is to\u00a0<\/span><span class=\"NormalTextRun SCXW44728416 BCX0\">consolidate<\/span><span class=\"NormalTextRun SCXW44728416 BCX0\">\u00a0fully on the Microsoft ecosystem, get all data into a single governed place accessible to the Microsoft AI suite, and build customer and broker experiences on top of that platform through Dynamics and Power Platform. It is an ambitious programme for any financial services business, and it depends entirely on having an infrastructure layer that is stable,\u00a0<\/span><span class=\"NormalTextRun SCXW44728416 BCX0\">optimised<\/span><span class=\"NormalTextRun SCXW44728416 BCX0\">\u00a0and capable of evolving quickly as requirements change.<\/span><\/p>\n                <\/div>\n            \n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"quote-carousel  pt-none block-theme-light block-surface-putty\">\n        <div class=\"container\">\n        <div class=\"quote-carousel__inner\">\n            <div class=\"quote-carousel__icon quote-carousel__icon--open\" aria-hidden=\"true\" data-aos=\"fade-down\">\n                <svg viewBox=\"30.291544000000005 1.1759884057971013 52.78 45.565217391304344\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"max-height: 500px\" width=\"52.78\" 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class=\"quote-carousel__quote\">\n                                        <p class=\"quote-carousel__quote-text h5\">It is all about strong foundations for the AI era. We want to consolidate on the Microsoft ecosystem. Version 1 have incredible breadth of experience and they are supporting us in getting all our data consolidated into a single place where it is accessible to the Microsoft AI suites.<\/p>\n                                    <\/blockquote>\n\n                                                                            <figcaption class=\"quote-carousel__attribution body-text\">\n                                                                                            <span class=\"quote-carousel__author\">Jack Neary,<\/span>\n                                            \n                                                                                            <span class=\"quote-carousel__separator\">, <\/span>\n                                            \n                                                                                            <span class=\"quote-carousel__author-title\">Group Technology Director, Key Group<\/span>\n                                                                                    <\/figcaption>\n                                                                    <\/figure>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n\n                                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"single-column-content single-column-content--container-regular single-column-content--align-left  pt-none block-theme-light block-surface-putty\">\n    \n    <div class=\"container\">\n        <div class=\"single-column-content__inner\" data-aos=\"fade-up\">\n            \n                            <div class=\"single-column-content__content standard-body\">\n                    <p><span class=\"TextRun SCXW92359731 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW92359731 BCX0\">The pipeline of activity already in discussion spans AI implementation, data platform\u00a0<\/span><span class=\"NormalTextRun SCXW92359731 BCX0\">consolidation<\/span><span class=\"NormalTextRun SCXW92359731 BCX0\">\u00a0and continued infrastructure optimisation. 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