{"id":3369,"date":"2022-04-05T14:56:22","date_gmt":"2022-04-05T14:56:22","guid":{"rendered":"http:\/\/version1.thinktankdev.org.uk\/en-us\/?p=3369"},"modified":"2022-04-05T14:56:22","modified_gmt":"2022-04-05T14:56:22","slug":"sia-aspire-vla-managed-service","status":"publish","type":"case-studies","link":"https:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/sia-aspire-vla-managed-service\/","title":{"rendered":"Achieving 100% Uptime with ASPIRE, a Next-Generation Managed Service"},"content":{"rendered":"

The Security Industry Authority is responsible for regulating the private security industry in the United Kingdom. It licenses individuals undertaking designated activities within the private security industry, and manages the voluntary Approved Contractor Scheme, which measures private security suppliers against independently assessed standards.<\/p>\n

Following Version 1\u2019s successful takeover of support of the SIA\u2019s online licensing system STeP<\/a> to an ASPIRE Managed Service<\/a> (with no disruption to day-to-day operations), Version 1 and the SIA embarked on a transformational journey of continuous improvements, optimisation, and automation together on its live digital service.<\/p>\n

Achieving 100% Uptime in 2021<\/h2>\n

No Disruptions or Downtime<\/h2>\n

A highlight of Version 1\u2019s engagement with the SIA to date came when the year 2021 wrapped up without any disruptions or downtime of the service \u2013 0% downtime.<\/p>\n

Version 1 proudly celebrates the 100% uptime for the SIA\u2019s live service and attributes the achievement to the strong relationships between both organisations and a shared relentless focus on continuously improving the service offered to SIA\u2019s end users.<\/p>\n

Keeping the Lights on<\/h2>\n

In a nutshell, Version 1 sought to move the dial from simply keeping the lights on for the SIA to more value-led initiatives\/agreements (VLA\u2019s). At the heart of this was a commitment to continuous service improvement to the SIAs live digital and platform service. By reaching beyond the SLA, Version 1 had the ability to make a real impact through the live ASPIRE managed service and the combined efforts of all resulted in reaching this milestone and level of stability and availability.<\/p>\n

Illuminating a Way Forward<\/h2>\n

ASPIRE to More<\/h2>\n

The beginning of this transformational journey saw Version 1 relentlessly work through a backlog of improvements that were identified during the initial migration engagement. Demonstrating the \u2018art of the possible\u2019 to the SIA and building positive relationships with SIA stakeholders, Version 1\u2019s scope and impact expanded across the organisation\u2019s Cloud and Application estate.<\/p>\n

The next-gen Managed Service evolved and optimised to not only bring a level of maturity to the live service, but to also carry out architectural transformation that would address challenges and leverage opportunities across the SIA\u2019s entire Cloud and Application portfolio.<\/p>\n

Delivering Continuous Improvement<\/h2>\n

With Version 1 proving to the SIA that a dependable, consistent, and excellent ASPIRE Managed Service was now live, the focus was able to shift from purely running and operating to designing, architecting, and automating.<\/p>\n

Bringing the live service into the future with Cloud-based and self-healing solutions, dynamic monitoring, security by design, and continuous compliance, Version 1 is now working with the SIA on delivering continuous improvement and functionality changes through best-in-class release management processes.<\/p>\n

Looking Forward to a Bright Future<\/h2>\n

Ben Harrison, Senior Manager \u2013 Operational Service Improvement, Security Industry Authority commented on strong alignment of values between Version 1 and SIA and how that has positively impacted the organisation:<\/strong><\/p>\n

\u201cFor me, our ability to continuously leverage optimisations and new functionality through robust release management is a source of pride. We\u2019ve never had a supplier manage this so well for us. Obviously, Version 1 completes its contractual four quarterly releases for our live service, but together we\u2019ve now got it down to such a fine art that we\u2019ve been able to do two releases outside of the quarterly schedules too and they\u2019ve been top class. We can set a clock by them and pretty much guarantee a release on a specific date with no defects. Such is the quality of the planning, development and testing regimes implemented as part of our relationship with Version 1.\u201d<\/p>\n

\u201cWe never felt this confident and ready to maximise our adoption of new features before Version 1 and if I were to contribute it to one specific reason, I would say it\u2019s because Version 1 and the SIA are so well-aligned in terms of values and standards. These shared values combined with Version 1\u2019s VLA-focused ASPIRE Managed Service approach have really removed any previous worries or headaches we would have had around the release cycle and now we look forward to seeing our new features and functionality go live.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Learn how Version 1\u2019s Aspire VLA managed service transformed the Security Industry Authority’s IT operations. Discover the benefits of our comprehensive managed service in enhancing performance, reliability, and efficiency.<\/p>\n","protected":false},"featured_media":1273,"menu_order":0,"template":"template-simple-case.php","industry":[78],"service":[85],"technology-partner":[],"class_list":["post-3369","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","industry-retail"],"acf":[],"translations":[{"blog_id":1,"post_id":3369,"name":"Europe","code":"EN-GB","hreflang":"en-gb","url":"https:\/\/version1.thinktankdev.org.uk\/case-studies\/sia-aspire-vla-managed-service\/","is_current":false},{"blog_id":13,"post_id":3369,"name":"Americas","code":"EN-US","hreflang":"en-us","url":"https:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/sia-aspire-vla-managed-service\/","is_current":true}],"yoast_head":"\nAchieving 100% Uptime with ASPIRE, a Next-Generation Managed Service | Version 1 (US)<\/title>\n<meta name=\"description\" content=\"Learn how Version 1\u2019s Aspire VLA managed service transformed the Security Industry Authority's IT operations. Discover the benefits of our comprehensive managed service in enhancing performance, reliability, and efficiency.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Achieving 100% Uptime with ASPIRE, a Next-Generation Managed Service | Version 1 (US)\" \/>\n<meta property=\"og:description\" content=\"Learn how Version 1\u2019s Aspire VLA managed service transformed the Security Industry Authority's IT operations. Discover the benefits of our comprehensive managed service in enhancing performance, reliability, and efficiency.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/sia-aspire-vla-managed-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Version 1 (US)\" \/>\n<meta property=\"og:image\" content=\"http:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/05\/customer-success-sia-aspire-vla-managed-service__sia.jpg.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"570\" \/>\n\t<meta property=\"og:image:height\" content=\"270\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/case-studies\\\/sia-aspire-vla-managed-service\\\/\",\"url\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/case-studies\\\/sia-aspire-vla-managed-service\\\/\",\"name\":\"Achieving 100% Uptime with ASPIRE, a Next-Generation Managed Service | Version 1 (US)\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/case-studies\\\/sia-aspire-vla-managed-service\\\/#primaryimage\"},\"image\":{\"@id\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/case-studies\\\/sia-aspire-vla-managed-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/customer-success-sia-aspire-vla-managed-service__sia.jpg\",\"datePublished\":\"2022-04-05T14:56:22+00:00\",\"description\":\"Learn how Version 1\u2019s Aspire VLA managed service transformed the Security Industry Authority's IT operations. Discover the benefits of our comprehensive managed service in enhancing performance, reliability, and efficiency.\",\"breadcrumb\":{\"@id\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/case-studies\\\/sia-aspire-vla-managed-service\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/case-studies\\\/sia-aspire-vla-managed-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/case-studies\\\/sia-aspire-vla-managed-service\\\/#primaryimage\",\"url\":\"https:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/customer-success-sia-aspire-vla-managed-service__sia.jpg\",\"contentUrl\":\"https:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/customer-success-sia-aspire-vla-managed-service__sia.jpg\",\"width\":570,\"height\":270},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/case-studies\\\/sia-aspire-vla-managed-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Case Studies\",\"item\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/case-studies\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Achieving 100% Uptime with ASPIRE, a Next-Generation Managed Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/#website\",\"url\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/\",\"name\":\"Version 1\",\"description\":\"\",\"publisher\":{\"@id\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/#organization\",\"name\":\"Version 1\",\"url\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/cropped-cropped-Favicon-2.png\",\"contentUrl\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/cropped-cropped-Favicon-2.png\",\"width\":512,\"height\":512,\"caption\":\"Version 1\"},\"image\":{\"@id\":\"http:\\\/\\\/version1.thinktankdev.org.uk\\\/en-us\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Achieving 100% Uptime with ASPIRE, a Next-Generation Managed Service | Version 1 (US)","description":"Learn how Version 1\u2019s Aspire VLA managed service transformed the Security Industry Authority's IT operations. Discover the benefits of our comprehensive managed service in enhancing performance, reliability, and efficiency.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Achieving 100% Uptime with ASPIRE, a Next-Generation Managed Service | Version 1 (US)","og_description":"Learn how Version 1\u2019s Aspire VLA managed service transformed the Security Industry Authority's IT operations. Discover the benefits of our comprehensive managed service in enhancing performance, reliability, and efficiency.","og_url":"http:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/sia-aspire-vla-managed-service\/","og_site_name":"Version 1 (US)","og_image":[{"width":570,"height":270,"url":"http:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/05\/customer-success-sia-aspire-vla-managed-service__sia.jpg.webp","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"http:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/sia-aspire-vla-managed-service\/","url":"http:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/sia-aspire-vla-managed-service\/","name":"Achieving 100% Uptime with ASPIRE, a Next-Generation Managed Service | Version 1 (US)","isPartOf":{"@id":"http:\/\/version1.thinktankdev.org.uk\/en-us\/#website"},"primaryImageOfPage":{"@id":"http:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/sia-aspire-vla-managed-service\/#primaryimage"},"image":{"@id":"http:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/sia-aspire-vla-managed-service\/#primaryimage"},"thumbnailUrl":"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/05\/customer-success-sia-aspire-vla-managed-service__sia.jpg","datePublished":"2022-04-05T14:56:22+00:00","description":"Learn how Version 1\u2019s Aspire VLA managed service transformed the Security Industry Authority's IT operations. Discover the benefits of our comprehensive managed service in enhancing performance, reliability, and efficiency.","breadcrumb":{"@id":"http:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/sia-aspire-vla-managed-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["http:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/sia-aspire-vla-managed-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"http:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/sia-aspire-vla-managed-service\/#primaryimage","url":"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/05\/customer-success-sia-aspire-vla-managed-service__sia.jpg","contentUrl":"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/05\/customer-success-sia-aspire-vla-managed-service__sia.jpg","width":570,"height":270},{"@type":"BreadcrumbList","@id":"http:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/sia-aspire-vla-managed-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"http:\/\/version1.thinktankdev.org.uk\/en-us\/"},{"@type":"ListItem","position":2,"name":"Case Studies","item":"http:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/"},{"@type":"ListItem","position":3,"name":"Achieving 100% Uptime with ASPIRE, a Next-Generation Managed Service"}]},{"@type":"WebSite","@id":"http:\/\/version1.thinktankdev.org.uk\/en-us\/#website","url":"http:\/\/version1.thinktankdev.org.uk\/en-us\/","name":"Version 1","description":"","publisher":{"@id":"http:\/\/version1.thinktankdev.org.uk\/en-us\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/version1.thinktankdev.org.uk\/en-us\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"http:\/\/version1.thinktankdev.org.uk\/en-us\/#organization","name":"Version 1","url":"http:\/\/version1.thinktankdev.org.uk\/en-us\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"http:\/\/version1.thinktankdev.org.uk\/en-us\/#\/schema\/logo\/image\/","url":"http:\/\/version1.thinktankdev.org.uk\/wp-content\/uploads\/2026\/05\/cropped-cropped-Favicon-2.png","contentUrl":"http:\/\/version1.thinktankdev.org.uk\/wp-content\/uploads\/2026\/05\/cropped-cropped-Favicon-2.png","width":512,"height":512,"caption":"Version 1"},"image":{"@id":"http:\/\/version1.thinktankdev.org.uk\/en-us\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-json\/wp\/v2\/case-studies\/3369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":0,"href":"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-json\/wp\/v2\/case-studies\/3369\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-json\/wp\/v2\/media\/1273"}],"wp:attachment":[{"href":"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-json\/wp\/v2\/media?parent=3369"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-json\/wp\/v2\/industry?post=3369"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-json\/wp\/v2\/service?post=3369"},{"taxonomy":"technology-partner","embeddable":true,"href":"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-json\/wp\/v2\/technology-partner?post=3369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}