{"id":3381,"date":"2024-01-01T09:49:00","date_gmt":"2024-01-01T09:49:00","guid":{"rendered":"http:\/\/version1.thinktankdev.org.uk\/en-us\/?p=3381"},"modified":"2024-01-01T09:49:00","modified_gmt":"2024-01-01T09:49:00","slug":"trl-success-story-aspire-managed-service","status":"publish","type":"case-studies","link":"https:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/trl-success-story-aspire-managed-service\/","title":{"rendered":"TRL finds the road to success with a Next-Generation ASPIRE Managed Service"},"content":{"rendered":"<p>TRL have been leading the development of traffic management solutions for over 60 years. Their software solutions, which are built upon cutting-edge research and have been validated worldwide, reduce congestion, provide more reliable journey times, and ultimately improve air quality in cities and urban environments.<\/p>\n<h2>Solution<\/h2>\n<p>TRL and Version 1 have been working together since 2021 when they collaborated to deliver a new Road Asset Management System for National Highways to replace their legacy application.<\/p>\n<p>Version 1 designed and built a new state-of-the-art Microsoft Azure Platform to host TRL\u2019s iROADS application P-AMs (Pavement Asset Management Service). As well as delivering the platform itself, Version 1 also completed a huge data migration from National Highways\u2019 previous Road Asset Management tool to the new P-AMs solution and decommissioned their legacy application (HAPMS).<\/p>\n<p><strong>Successful Launch of P-AMs Managed Service<\/strong><\/p>\n<p>Following delivery of the migration, Version 1, on TRL\u2019s behalf, has transitioned the platform to operate and run on their <a href=\"https:\/\/www.version1.com\/aspire-managed-services\/\">ASPIRE Managed Services capability<\/a> \u2013 formally launched in August 2023. Since go-live, the managed service team has achieved 100% on their SLAs and built excellent relationships with TRL, National Highways and National Highways\u2019 external suppliers.<\/p>\n<p>The ASPIRE Managed Services team are continuously looking for ways to improve and enhance the service provided to TRL and National Highways. Recent examples of this include:<\/p>\n<ul>\n<li>The onboarding of TRL onto Version 1\u2019s ServiceNow tool which removed complex API integration between National Highways, Version 1 and TRL<\/li>\n<li>The Azure Managed Service team has also worked with TRL on optimising the Azure solution to increase efficiency and value to the customer, releasing VLAs in a short period of time<\/li>\n<\/ul>\n<h2>Outcomes<\/h2>\n<p>As a result of the successful project delivery, and in line with Version 1 ASPIRE Managed Service, the following benefits were delivered for TRL:<\/p>\n<p><strong>Automate<\/strong><\/p>\n<ul>\n<li>Automated non-production database restores reducing manual hours by 95% and enabling faster access for development.<\/li>\n<li>Automated environment schedules reducing non-production consumption by 70%.<\/li>\n<\/ul>\n<p><strong>Simplify<\/strong><\/p>\n<ul>\n<li>Single ITSM toolset reducing complex API integration, licensing costs with improved reporting capabilities.<\/li>\n<li>Full monitoring ITSM integration, automating the ticketing process enabling swifter resolution. 100% SLA achievement since Go-Live.<\/li>\n<\/ul>\n<p><strong>Protect<\/strong><\/p>\n<ul>\n<li>24\/7 monitored platform with SIEM integration and alert automation.<\/li>\n<li>ITSM data segregation and delegated administration.<\/li>\n<\/ul>\n<p><strong>Innovate<\/strong><\/p>\n<ul>\n<li>Utilising the toolsets for increased collaboration and alignment with ITIL4 Service Management ways of working.<\/li>\n<\/ul>\n<p><strong>Realise<\/strong><\/p>\n<ul>\n<li>Ability to provide meaningful information in a dashboard format.<\/li>\n<li>Reduced management and cost overhead by consolidating to a single solution.<\/li>\n<\/ul>\n<p><strong>Evolve<\/strong><\/p>\n<ul>\n<li>Continued transformation and growth of solution to include additional assets to the P-AMs tool.<\/li>\n<\/ul>\n<p>The relationship between Version 1 and TRL has continued to grow from strength to strength. TRL and Version 1 are continuing to partner on new projects and opportunities ranging from the expansion of asset management categories within P-AMs, the re-platforming of the existing product, and the growth into local authorities.<\/p>\n<p>Version 1 is also collaborating on potential mobile access capability to the existing product and the impending new survey standards. P-AMS has an important part to play in shaping and managing the UK road network and infrastructure for National Highways going forward.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how Version 1&#8217;s Aspire Managed Service empowered TRL to optimize IT operations, improve service delivery, and drive innovation. Explore this customer success story.<\/p>\n","protected":false},"featured_media":1293,"menu_order":0,"template":"template-simple-case.php","industry":[88],"service":[85],"technology-partner":[82],"class_list":["post-3381","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","industry-transport-and-mobility"],"acf":[],"translations":[{"blog_id":1,"post_id":3381,"name":"Europe","code":"EN-GB","hreflang":"en-gb","url":"https:\/\/version1.thinktankdev.org.uk\/case-studies\/trl-success-story-aspire-managed-service\/","is_current":false},{"blog_id":13,"post_id":3381,"name":"Americas","code":"EN-US","hreflang":"en-us","url":"https:\/\/version1.thinktankdev.org.uk\/en-us\/case-studies\/trl-success-story-aspire-managed-service\/","is_current":true}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TRL finds the road to success with a Next-Generation ASPIRE Managed Service | Version 1 (US)<\/title>\n<meta name=\"description\" content=\"Learn how Version 1&#039;s Aspire Managed Service empowered TRL to optimize IT operations, improve service delivery, and drive innovation. 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