{"id":15959,"date":"2026-08-19T08:55:52","date_gmt":"2026-08-19T08:55:52","guid":{"rendered":"http:\/\/version1.thinktankdev.org.uk\/en-us\/?p=15959"},"modified":"2026-08-19T14:29:33","modified_gmt":"2026-08-19T14:29:33","slug":"glossary","status":"publish","type":"page","link":"https:\/\/version1.thinktankdev.org.uk\/en-us\/glossary\/","title":{"rendered":"Glossary"},"content":{"rendered":"\n\n<section class=\"page-banner\">\n    <div class=\"page-banner__inner\">\n        <div class=\"page-banner__background\">\n                            <img width=\"2200\" height=\"1151\" src=\"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2023\/08\/analytics-2200x1151.jpg\" class=\"page-banner__image\" alt=\"Hands at a laptop\" fetchpriority=\"high\" loading=\"eager\" decoding=\"async\" sizes=\"(max-width: 991px) 100vw, 75vw\" srcset=\"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2023\/08\/analytics-2200x1151.jpg 2200w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2023\/08\/analytics-300x157.jpg 300w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2023\/08\/analytics-1024x536.jpg 1024w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2023\/08\/analytics-768x402.jpg 768w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2023\/08\/analytics-1536x804.jpg 1536w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2023\/08\/analytics-2048x1072.jpg 2048w\" \/>                    <\/div>\n\n                    <div class=\"page-banner__breadcrumbs-bar\">\n                <div class=\"container-wide\">\n                    <nav class=\"page-banner__breadcrumbs\" aria-label=\"Breadcrumb\">\n                        <ol class=\"page-banner__breadcrumbs-list\">\n                                                            <li class=\"page-banner__breadcrumbs-item\">\n                                                                                                                <a class=\"page-banner__breadcrumbs-link\" href=\"https:\/\/version1.thinktankdev.org.uk\/en-us\/\">\n                                            Home                                        <\/a>\n                                                                    <\/li>\n                                                            <li class=\"page-banner__breadcrumbs-item\">\n                                                                            <span class=\"page-banner__breadcrumbs-separator\" aria-hidden=\"true\">\n                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"9.009\" height=\"15.571\" viewBox=\"0 0 9.009 15.571\" fill=\"currentColor\" class=\"page-banner__breadcrumbs-separator-icon\">\n  <g id=\"Group_49001\" data-name=\"Group 49001\" transform=\"translate(8.684 0.325) rotate(90)\">\n    <g id=\"Group_48378\" data-name=\"Group 48378\" transform=\"translate(0 0)\">\n      <path id=\"Path_273\" data-name=\"Path 273\" d=\"M1.661,8.149l5.8-5.8,5.8,5.8a.973.973,0,1,0,1.376-1.376L8.149.285a.974.974,0,0,0-1.376,0L.285,6.773A.973.973,0,0,0,1.661,8.149\" fill=\"currentColor\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-width=\"0.5\"\/>\n    <\/g>\n  <\/g>\n<\/svg>                                        <\/span>\n                                                                                                                <span class=\"page-banner__breadcrumbs-current\" aria-current=\"page\">\n                                            Glossary                                        <\/span>\n                                                                    <\/li>\n                                                    <\/ol>\n                    <\/nav>\n                <\/div>\n            <\/div>\n        \n        <div class=\"container-wide\">\n            <div class=\"page-banner__wrapper\">\n                                    <div class=\"page-banner__content\" data-aos=\"fade-up\" data-aos-duration=\"600\">\n                        \n                                                    <h1 class=\"page-banner__title h2\">Glossary<\/h1>\n                        \n                                                    <div class=\"page-banner__description\">\n                                <p>Explore the key terms and terminology used across our website. Our glossary provides clear, straightforward definitions to help you understand what these terms mean and how they apply to our services, technologies and areas of expertise.<\/p>\n                            <\/div>\n                        \n                        \n                                            <\/div>\n\n                                                <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"single-column-content single-column-content--container-regular single-column-content--align-left  pt-none\">\n    \n    <div class=\"container\">\n        <div class=\"single-column-content__inner\" data-aos=\"fade-up\">\n            \n                            <div class=\"single-column-content__content standard-body\">\n                    <h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"14qmxn1\" data-start=\"404\" data-end=\"430\">Digital Transformation<\/h3>\n<p data-start=\"431\" data-end=\"624\">Digital transformation is the process of using technology, data, cloud platforms and artificial intelligence to improve business operations, customer experiences and organisational performance.<\/p>\n<p data-start=\"431\" data-end=\"624\">\n<h3 data-section-id=\"gwvq4x\" data-start=\"626\" data-end=\"653\">Business Transformation<\/h3>\n<p data-start=\"654\" data-end=\"819\">Business transformation is the process of improving organisational performance, customer experience, operating models and business outcomes through strategic change.<\/p>\n<p data-start=\"654\" data-end=\"819\">\n<h3 data-section-id=\"1dsumbv\" data-start=\"821\" data-end=\"846\">AI-First Organisation<\/h3>\n<p data-start=\"847\" data-end=\"982\">An AI-first organisation places artificial intelligence at the centre of business strategy, decision-making, operations and innovation.<\/p>\n<p data-start=\"847\" data-end=\"982\">\n<h3 data-section-id=\"1m93uiz\" data-start=\"984\" data-end=\"998\">Applied AI<\/h3>\n<p data-start=\"999\" data-end=\"1141\">Applied AI is the practical implementation of artificial intelligence to solve real-world business challenges and deliver measurable outcomes.<\/p>\n<p data-start=\"999\" data-end=\"1141\">\n<h3 data-section-id=\"fm0h0s\" data-start=\"1143\" data-end=\"1177\">AI Strategy and Implementation<\/h3>\n<p data-start=\"1178\" data-end=\"1336\">AI Strategy and Implementation is the process of defining, governing and deploying artificial intelligence initiatives that deliver measurable business value.<\/p>\n<p data-start=\"1178\" data-end=\"1336\">\n<h3 data-section-id=\"13jz1xl\" data-start=\"1338\" data-end=\"1361\">Unified Data and AI<\/h3>\n<p data-start=\"1362\" data-end=\"1512\">Unified Data and AI is an integrated approach to managing data, analytics, governance and artificial intelligence within a single strategic framework.<\/p>\n<p data-start=\"1362\" data-end=\"1512\">\n<h3 data-section-id=\"1ple0x2\" data-start=\"1514\" data-end=\"1538\">Cloud Transformation<\/h3>\n<p data-start=\"1539\" data-end=\"1680\">Cloud transformation is the process of modernising technology environments through cloud migration, optimisation and cloud-native innovation.<\/p>\n<p data-start=\"1539\" data-end=\"1680\">\n<h3 data-section-id=\"1g899ga\" data-start=\"1682\" data-end=\"1709\">Enterprise Applications<\/h3>\n<p data-start=\"1710\" data-end=\"1878\">Enterprise applications are business software platforms that support core organisational functions such as finance, HR, customer engagement and supply chain management.<\/p>\n<p data-start=\"1710\" data-end=\"1878\">\n<h3 data-section-id=\"1pioj54\" data-start=\"1880\" data-end=\"1908\">Intelligent Applications<\/h3>\n<p data-start=\"1909\" data-end=\"2068\">Intelligent applications are software solutions that combine artificial intelligence, automation and modern engineering practices to improve business outcomes.<\/p>\n<p data-start=\"1909\" data-end=\"2068\">\n<h3 data-section-id=\"1opfv5a\" data-start=\"2070\" data-end=\"2101\">Strategy, Design and Change<\/h3>\n<p data-start=\"2102\" data-end=\"2270\">Strategy, Design and Change is a consulting discipline focused on aligning technology investments, service design and organisational transformation with business goals.<\/p>\n<p data-start=\"2102\" data-end=\"2270\">\n<h3 data-section-id=\"10p3o1d\" data-start=\"2272\" data-end=\"2299\">ASPIRE Managed Services<\/h3>\n<p data-start=\"2300\" data-end=\"2466\">ASPIRE Managed Services is Version 1&#8217;s managed service model that provides proactive optimisation, support and innovation across cloud, data and enterprise platforms.<\/p>\n<p data-start=\"2300\" data-end=\"2466\">\n<h3 data-section-id=\"uto62y\" data-start=\"2468\" data-end=\"2497\">Software Asset Management<\/h3>\n<p data-start=\"2498\" data-end=\"2629\">Software Asset Management (SAM) is the practice of managing software licensing, compliance, usage and costs across an organisation.<\/p>\n<p data-start=\"2498\" data-end=\"2629\">\n<h3 data-section-id=\"tjlrgo\" data-start=\"2631\" data-end=\"2646\">AI Adoption<\/h3>\n<p data-start=\"2647\" data-end=\"2820\">AI adoption is the process of helping users, teams and organisations successfully embrace artificial intelligence technologies and integrate them into day-to-day operations.<\/p>\n<p data-start=\"2647\" data-end=\"2820\">\n<h3 data-section-id=\"t70erh\" data-start=\"2822\" data-end=\"2852\">AI Governance and Security<\/h3>\n<p data-start=\"2853\" data-end=\"3016\">AI Governance and Security is the framework of policies, controls and security measures used to ensure AI systems are deployed responsibly, safely and compliantly.<\/p>\n<p data-start=\"2853\" data-end=\"3016\">\n<h3 data-section-id=\"7wdqwf\" data-start=\"3018\" data-end=\"3056\">AI Pilot to Production Accelerator<\/h3>\n<p data-start=\"3057\" data-end=\"3213\">AI Pilot to Production Accelerator is a structured approach that helps organisations move AI solutions from proof of concept to enterprise-scale deployment.<\/p>\n<p data-start=\"3057\" data-end=\"3213\">\n<h3 data-section-id=\"1w25tsx\" data-start=\"3215\" data-end=\"3237\">AI User Experience<\/h3>\n<p data-start=\"3238\" data-end=\"3351\">AI User Experience focuses on designing intuitive and trusted interactions between people and AI-powered systems.<\/p>\n<p data-start=\"3238\" data-end=\"3351\">\n<h3 data-section-id=\"6afwfh\" data-start=\"3353\" data-end=\"3370\">Data Strategy<\/h3>\n<p data-start=\"3371\" data-end=\"3500\">Data Strategy is the process of defining how an organisation will use data to support business objectives, innovation and growth.<\/p>\n<p data-start=\"3371\" data-end=\"3500\">\n<h3 data-section-id=\"cxgqcg\" data-start=\"3502\" data-end=\"3521\">Data Assessment<\/h3>\n<p data-start=\"3522\" data-end=\"3647\">Data Assessment is the evaluation of an organisation&#8217;s current data capabilities, maturity and opportunities for improvement.<\/p>\n<p data-start=\"3522\" data-end=\"3647\">\n<h3 data-section-id=\"uuyk56\" data-start=\"3649\" data-end=\"3681\">Data Architecture and Design<\/h3>\n<p data-start=\"3682\" data-end=\"3811\">Data Architecture and Design is the process of creating scalable frameworks for collecting, storing, managing and accessing data.<\/p>\n<p data-start=\"3682\" data-end=\"3811\">\n<h3 data-section-id=\"1vxgkvu\" data-start=\"3813\" data-end=\"3851\">Data Platform and Governance Build<\/h3>\n<p data-start=\"3852\" data-end=\"4008\">Data Platform and Governance Build involves implementing modern data platforms alongside governance frameworks that ensure quality, security and compliance.<\/p>\n<p data-start=\"3852\" data-end=\"4008\">\n<h3 data-section-id=\"mhez03\" data-start=\"4010\" data-end=\"4041\">Data Products and Analytics<\/h3>\n<p data-start=\"4042\" data-end=\"4176\">Data Products and Analytics are solutions that transform data into actionable insights, reports, dashboards and business intelligence.<\/p>\n<p data-start=\"4042\" data-end=\"4176\">\n<h3 data-section-id=\"1arph00\" data-start=\"4178\" data-end=\"4195\">Data Adoption<\/h3>\n<p data-start=\"4196\" data-end=\"4342\">Data Adoption is the process of encouraging the effective use of data across an organisation through improved accessibility, literacy and culture.<\/p>\n<p data-start=\"4196\" data-end=\"4342\">\n<h3 data-section-id=\"1dg6r64\" data-start=\"4344\" data-end=\"4362\">Cloud Strategy<\/h3>\n<p data-start=\"4363\" data-end=\"4486\">Cloud Strategy is the development of a roadmap for adopting and optimising cloud technologies in support of business goals.<\/p>\n<p data-start=\"4363\" data-end=\"4486\">\n<h3 data-section-id=\"aw9wuz\" data-start=\"4488\" data-end=\"4507\">Cloud Migration<\/h3>\n<p data-start=\"4508\" data-end=\"4647\">Cloud Migration is the process of moving applications, infrastructure, workloads and data from on-premises environments to cloud platforms.<\/p>\n<p data-start=\"4508\" data-end=\"4647\">\n<h3 data-section-id=\"1nua4m7\" data-start=\"4649\" data-end=\"4671\">Cloud Optimisation<\/h3>\n<p data-start=\"4672\" data-end=\"4808\">Cloud Optimisation is the continuous improvement of cloud environments to enhance performance, governance, security and cost efficiency.<\/p>\n<p data-start=\"4672\" data-end=\"4808\">\n<h3 data-section-id=\"cu80jv\" data-start=\"4810\" data-end=\"4820\">FinOps<\/h3>\n<p data-start=\"4821\" data-end=\"4995\">FinOps (Financial Operations) is a cloud financial management framework that helps organisations optimise cloud spending through collaboration, governance and accountability.<\/p>\n<p data-start=\"4821\" data-end=\"4995\">\n<h3 data-section-id=\"1bfjkr5\" data-start=\"4997\" data-end=\"5009\">GreenOps<\/h3>\n<p data-start=\"5010\" data-end=\"5116\">GreenOps is the practice of improving the environmental sustainability of cloud and technology operations.<\/p>\n<p data-start=\"5010\" data-end=\"5116\">\n<h3 data-section-id=\"1r1j8js\" data-start=\"5118\" data-end=\"5160\">Customer Relationship Management (CRM)<\/h3>\n<p data-start=\"5161\" data-end=\"5301\">Customer Relationship Management (CRM) is a technology platform used to manage customer interactions, sales activities and service delivery.<\/p>\n<p data-start=\"5161\" data-end=\"5301\">\n<h3 data-section-id=\"smrzr5\" data-start=\"5303\" data-end=\"5324\">Enhancing Finance<\/h3>\n<p data-start=\"5325\" data-end=\"5455\">Enhancing Finance focuses on modernising finance operations through automation, analytics and digital transformation technologies.<\/p>\n<p data-start=\"5325\" data-end=\"5455\">\n<h3 data-section-id=\"19ss2oj\" data-start=\"5457\" data-end=\"5473\">Elevating HR<\/h3>\n<p data-start=\"5474\" data-end=\"5593\">Elevating HR focuses on modernising human resources processes to improve employee experiences and workforce management.<\/p>\n<p data-start=\"5474\" data-end=\"5593\">\n<h3 data-section-id=\"15u431n\" data-start=\"5595\" data-end=\"5622\">Supply Chain Management<\/h3>\n<p data-start=\"5623\" data-end=\"5727\">Supply Chain Management involves the planning, coordination and optimisation of supply chain operations.<\/p>\n<p data-start=\"5623\" data-end=\"5727\">\n<h3 data-section-id=\"1gu4o2\" data-start=\"5729\" data-end=\"5767\">Enterprise Resource Planning (ERP)<\/h3>\n<p data-start=\"5768\" data-end=\"5969\">Enterprise Resource Planning (ERP) is software that integrates core business functions, including finance, procurement, operations, projects and supply chain management, into a single unified platform.<\/p>\n<p data-start=\"5768\" data-end=\"5969\">\n<h3 data-section-id=\"1ot6q4v\" data-start=\"5971\" data-end=\"6005\">Human Capital Management (HCM)<\/h3>\n<p data-start=\"6006\" data-end=\"6183\">Human Capital Management (HCM) is a combination of processes, technologies and practices used to recruit, manage, develop and retain employees throughout the employee lifecycle.<\/p>\n<p data-start=\"6006\" data-end=\"6183\">\n<h3 data-section-id=\"i0aybl\" data-start=\"6185\" data-end=\"6228\">Enterprise Performance Management (EPM)<\/h3>\n<p data-start=\"6229\" data-end=\"6378\">Enterprise Performance Management (EPM) is a set of processes and technologies used to plan, budget, forecast and measure organisational performance.<\/p>\n<p data-start=\"6229\" data-end=\"6378\">\n<h3 data-section-id=\"1rlssuo\" data-start=\"6380\" data-end=\"6393\">Cloud ERP<\/h3>\n<p data-start=\"6394\" data-end=\"6553\">Cloud ERP is a cloud-based enterprise resource planning platform that integrates finance, procurement, operations, projects and reporting into a single system.<\/p>\n<p data-start=\"6394\" data-end=\"6553\">\n<h3 data-section-id=\"1rlt44x\" data-start=\"6555\" data-end=\"6568\">Cloud HCM<\/h3>\n<p data-start=\"6569\" data-end=\"6729\">Cloud HCM is a cloud-based human capital management platform that supports recruitment, talent management, workforce planning, payroll and employee development.<\/p>\n<p data-start=\"6569\" data-end=\"6729\">\n<h3 data-section-id=\"1rlsszz\" data-start=\"6731\" data-end=\"6744\">Cloud EPM<\/h3>\n<p data-start=\"6745\" data-end=\"6885\">Cloud EPM is a cloud-based performance management platform that helps organisations plan, forecast, budget and analyse business performance.<\/p>\n<p data-start=\"6745\" data-end=\"6885\">\n<h3 data-section-id=\"2tx5wp\" data-start=\"6887\" data-end=\"6910\">Oracle Fusion Cloud<\/h3>\n<p data-start=\"6911\" data-end=\"7064\">Oracle Fusion Cloud is Oracle&#8217;s cloud-native suite of enterprise applications that combines ERP, HCM, SCM and EPM capabilities within a unified platform.<\/p>\n<p data-start=\"6911\" data-end=\"7064\">\n<h3 data-section-id=\"16uxq6o\" data-start=\"7066\" data-end=\"7086\">JD Edwards (JDE)<\/h3>\n<p data-start=\"7087\" data-end=\"7283\">JD Edwards (JDE) is Oracle&#8217;s enterprise resource planning platform designed to support complex business operations across finance, procurement, manufacturing, projects and supply chain management.<\/p>\n<p data-start=\"7087\" data-end=\"7283\">\n<h3 data-section-id=\"1mzz2t\" data-start=\"7285\" data-end=\"7318\">Oracle E-Business Suite (EBS)<\/h3>\n<p data-start=\"7319\" data-end=\"7537\">Oracle E-Business Suite (EBS) is an integrated collection of enterprise applications used to manage finance, procurement, manufacturing, supply chain and human resources processes.<\/p>\n<p data-start=\"7319\" data-end=\"7537\">\n<h3 data-section-id=\"11ev0py\" data-start=\"7539\" data-end=\"7557\">AI Co-Creation<\/h3>\n<p data-start=\"7558\" data-end=\"7739\">AI Co-Creation is a collaborative approach to designing, testing and implementing AI solutions by bringing together business stakeholders, subject matter experts and AI specialists.<\/p>\n<p data-start=\"7558\" data-end=\"7739\">\n<h3 data-section-id=\"18e3mja\" data-start=\"7741\" data-end=\"7766\">AI Co-Creation Studio<\/h3>\n<p data-start=\"7767\" data-end=\"7937\">An AI Co-Creation Studio is a structured environment where organisations can explore, prototype and validate AI use cases before committing to large-scale implementation.<\/p>\n<p data-start=\"7767\" data-end=\"7937\">\n<h3 data-section-id=\"16spurk\" data-start=\"7939\" data-end=\"7956\">AI Governance<\/h3>\n<p data-start=\"7957\" data-end=\"8125\">AI Governance is the framework of policies, controls and operating principles used to manage the responsible development, deployment and use of artificial intelligence.<\/p>\n<p data-start=\"7957\" data-end=\"8125\">\n<h3 data-section-id=\"dmp8vs\" data-start=\"8127\" data-end=\"8142\">AI Security<\/h3>\n<p data-start=\"8143\" data-end=\"8290\">AI Security is the practice of protecting AI systems, models, data and users from cyber threats, misuse, unauthorised access and operational risks.<\/p>\n<p data-start=\"8143\" data-end=\"8290\">\n<h3 data-section-id=\"1nca665\" data-start=\"8292\" data-end=\"8306\">Agentic AI<\/h3>\n<p data-start=\"8307\" data-end=\"8443\">Agentic AI describes artificial intelligence systems that can reason, plan and autonomously perform tasks to achieve defined objectives.<\/p>\n<p data-start=\"8307\" data-end=\"8443\">\n<h3 data-section-id=\"loft5w\" data-start=\"8445\" data-end=\"8458\">AI Agents<\/h3>\n<p data-start=\"8459\" data-end=\"8615\">AI Agents are software entities powered by artificial intelligence that can perceive information, make decisions and take actions to achieve specific goals.<\/p>\n<p data-start=\"8459\" data-end=\"8615\">\n<h3 data-section-id=\"1kvzbuy\" data-start=\"8617\" data-end=\"8635\">Responsible AI<\/h3>\n<p data-start=\"8636\" data-end=\"8800\">Responsible AI is the practice of designing, developing and deploying artificial intelligence systems in ways that are ethical, transparent, secure and accountable.<\/p>\n<p data-start=\"8636\" data-end=\"8800\">\n<h3 data-section-id=\"13djqgr\" data-start=\"8802\" data-end=\"8824\">Prompt Engineering<\/h3>\n<p data-start=\"8825\" data-end=\"8983\">Prompt Engineering is the practice of designing and refining instructions that improve the quality, accuracy and usefulness of outputs generated by AI models.<\/p>\n<p data-start=\"8825\" data-end=\"8983\">\n<h3 data-section-id=\"19wiwwa\" data-start=\"8985\" data-end=\"9015\">Large Language Model (LLM)<\/h3>\n<p data-start=\"9016\" data-end=\"9176\">A Large Language Model (LLM) is an artificial intelligence model trained on vast amounts of text data to understand, generate and reason using natural language.<\/p>\n<p data-start=\"9016\" data-end=\"9176\">\n<h3 data-section-id=\"qkc1ju\" data-start=\"9178\" data-end=\"9195\">Generative AI<\/h3>\n<p data-start=\"9196\" data-end=\"9335\">Generative AI is a category of artificial intelligence that creates new content such as text, images, code, audio and other digital assets.<\/p>\n<p data-start=\"9196\" data-end=\"9335\">\n<h3 data-section-id=\"zq1yv0\" data-start=\"9337\" data-end=\"9361\">Agentic Applications<\/h3>\n<p data-start=\"9362\" data-end=\"9549\">Agentic Applications are software applications that use AI agents to autonomously perform tasks, make decisions and execute multi-step workflows in pursuit of defined business objectives.<\/p>\n<p data-start=\"9362\" data-end=\"9549\">\n<h3 data-section-id=\"1xzctb9\" data-start=\"9551\" data-end=\"9584\">AI-First Software Development<\/h3>\n<p data-start=\"9585\" data-end=\"9808\">AI-First Software Development is an approach to software engineering that embeds artificial intelligence throughout the software development lifecycle, from design and coding to testing, deployment and ongoing optimisation.<\/p>\n<p data-start=\"9585\" data-end=\"9808\">\n<h3 data-section-id=\"atehjf\" data-start=\"9810\" data-end=\"9834\">Legacy Modernisation<\/h3>\n<p data-start=\"9835\" data-end=\"10000\">Legacy Modernisation is the process of updating legacy applications, platforms and infrastructure to improve performance, security, scalability and business agility.<\/p>\n<p data-start=\"9835\" data-end=\"10000\">\n<h3 data-section-id=\"1f96wt\" data-start=\"10002\" data-end=\"10014\">Strategy<\/h3>\n<p data-start=\"10015\" data-end=\"10143\">Strategy is the process of defining a clear vision, roadmap and set of priorities to achieve business and technology objectives.<\/p>\n<p data-start=\"10015\" data-end=\"10143\">\n<h3 data-section-id=\"gkog1g\" data-start=\"10145\" data-end=\"10155\">Design<\/h3>\n<p data-start=\"10156\" data-end=\"10277\">Design is the practice of creating user-centred services, products and experiences that meet business and customer needs.<\/p>\n<p data-start=\"10156\" data-end=\"10277\">\n<h3 data-section-id=\"eu5dc0\" data-start=\"10279\" data-end=\"10289\">Change<\/h3>\n<p data-start=\"10290\" data-end=\"10438\">Change is the structured process of helping organisations, teams and individuals successfully adopt new technologies, processes and ways of working.<\/p>\n<p data-start=\"10290\" data-end=\"10438\">\n<h3 data-section-id=\"1xb1ibu\" data-start=\"10440\" data-end=\"10480\">AI-Infused Service Delivery (Engage)<\/h3>\n<p data-start=\"10481\" data-end=\"10615\">AI-Infused Service Delivery combines artificial intelligence, automation and advanced analytics to enhance managed service operations.<\/p>\n<p data-start=\"10481\" data-end=\"10615\">\n<h3 data-section-id=\"1rolhky\" data-start=\"10617\" data-end=\"10669\">Application Management and Optimisation Services<\/h3>\n<p data-start=\"10670\" data-end=\"10818\">Application Management and Optimisation Services provide ongoing support, maintenance and continuous improvement for critical business applications.<\/p>\n<p data-start=\"10670\" data-end=\"10818\">\n<h3 data-section-id=\"1irio94\" data-start=\"10820\" data-end=\"10844\">AWS Managed Services<\/h3>\n<p data-start=\"10845\" data-end=\"10958\">AWS Managed Services provide proactive management, optimisation and support for Amazon Web Services environments.<\/p>\n<p data-start=\"10845\" data-end=\"10958\">\n<h3 data-section-id=\"10zjn78\" data-start=\"10960\" data-end=\"10986\">Azure Managed Services<\/h3>\n<p data-start=\"10987\" data-end=\"11102\">Azure Managed Services provide ongoing support, management and optimisation for Microsoft Azure cloud environments.<\/p>\n<p data-start=\"10987\" data-end=\"11102\">\n<h3 data-section-id=\"to9y5q\" data-start=\"11104\" data-end=\"11165\">Cloud and Infrastructure Management Optimisation Services<\/h3>\n<p data-start=\"11166\" data-end=\"11317\">Cloud and Infrastructure Management Optimisation Services help organisations maintain secure, resilient and cost-effective infrastructure environments.<\/p>\n<p data-start=\"11166\" data-end=\"11317\">\n<h3 data-section-id=\"ag6a2m\" data-start=\"11319\" data-end=\"11351\">Data and AI Managed Services<\/h3>\n<p data-start=\"11352\" data-end=\"11480\">Data and AI Managed Services provide ongoing support, monitoring and optimisation for analytics, data platform and AI solutions.<\/p>\n<p data-start=\"11352\" data-end=\"11480\">\n<h3 data-section-id=\"qxshuw\" data-start=\"11482\" data-end=\"11511\">Database Managed Services<\/h3>\n<p data-start=\"11512\" data-end=\"11625\">Database Managed Services provide expert support for database performance, security, availability and compliance.<\/p>\n<p data-start=\"11512\" data-end=\"11625\">\n<h3 data-section-id=\"hxrutk\" data-start=\"11627\" data-end=\"11657\">Digital Workplace Services<\/h3>\n<p data-start=\"11658\" data-end=\"11782\">Digital Workplace Services support collaboration, productivity and employee experience technologies across the organisation.<\/p>\n<p data-start=\"11658\" data-end=\"11782\">\n<h3 data-section-id=\"1p36cgh\" data-start=\"11784\" data-end=\"11815\">JD Edwards Managed Services<\/h3>\n<p data-start=\"11816\" data-end=\"11936\">JD Edwards Managed Services provide specialist support, maintenance and optimisation for Oracle JD Edwards environments.<\/p>\n<p data-start=\"11816\" data-end=\"11936\">\n<h3 data-section-id=\"xqcz57\" data-start=\"11938\" data-end=\"11982\">Oracle E-Business Suite Managed Services<\/h3>\n<p data-start=\"11983\" data-end=\"12101\">Oracle E-Business Suite Managed Services provide ongoing support and enhancement services for Oracle EBS environments.<\/p>\n<p data-start=\"11983\" data-end=\"12101\">\n<h3 data-section-id=\"1kdrnh7\" data-start=\"12103\" data-end=\"12135\">Oracle SaaS Managed Services<\/h3>\n<p data-start=\"12136\" data-end=\"12270\">Oracle SaaS Managed Services help organisations maximise value from Oracle cloud applications through expert support and optimisation.<\/p>\n<p data-start=\"12136\" data-end=\"12270\">\n<h3 data-section-id=\"ihd0kg\" data-start=\"12272\" data-end=\"12303\">PeopleSoft Managed Services<\/h3>\n<p data-start=\"12304\" data-end=\"12420\">PeopleSoft Managed Services provide specialist support and optimisation services for Oracle PeopleSoft environments.<\/p>\n<p data-start=\"12304\" data-end=\"12420\">\n<h3 data-section-id=\"k7v6p2\" data-start=\"12422\" data-end=\"12453\">ServiceNow Managed Services<\/h3>\n<p data-start=\"12454\" data-end=\"12564\">ServiceNow Managed Services provide support, optimisation and continuous improvement for ServiceNow platforms.<\/p>\n<p data-start=\"12454\" data-end=\"12564\">\n<h3 data-section-id=\"1ff26y8\" data-start=\"12566\" data-end=\"12600\">Licensing Control in the Cloud<\/h3>\n<p data-start=\"12601\" data-end=\"12754\">Licensing Control in the Cloud is the practice of managing software licensing across cloud environments to improve visibility, compliance and governance.<\/p>\n<p data-start=\"12601\" data-end=\"12754\">\n<h3 data-section-id=\"8eswdf\" data-start=\"12756\" data-end=\"12790\">Negotiating Software Contracts<\/h3>\n<p data-start=\"12791\" data-end=\"12905\">Negotiating Software Contracts focuses on improving commercial outcomes, licensing terms and vendor relationships.<\/p>\n<p data-start=\"12791\" data-end=\"12905\">\n<h3 data-section-id=\"upxj9q\" data-start=\"12907\" data-end=\"12933\">Software Audit Defence<\/h3>\n<p data-start=\"12934\" data-end=\"13023\">Software Audit Defence helps organisations prepare for and manage vendor software audits.<\/p>\n<p data-start=\"12934\" data-end=\"13023\">\n<h3 data-section-id=\"1810rgq\" data-start=\"13025\" data-end=\"13055\">Software Cost Optimisation<\/h3>\n<p data-start=\"13056\" data-end=\"13194\">Software Cost Optimisation is the process of reducing software expenditure while maintaining business value and operational effectiveness.<\/p>\n<p data-start=\"13056\" data-end=\"13194\">\n<h3 data-section-id=\"1a4enpu\" data-start=\"13196\" data-end=\"13209\">Microsoft<\/h3>\n<p data-start=\"13210\" data-end=\"13458\">Microsoft is a global technology company providing cloud, artificial intelligence, data, security, productivity and business application platforms, including Microsoft Azure, Microsoft Copilot and Dynamics 365.<\/p>\n<p data-start=\"13210\" data-end=\"13458\">\n<h3 data-section-id=\"133ekwa\" data-start=\"13460\" data-end=\"13489\">Amazon Web Services (AWS)<\/h3>\n<p data-start=\"13490\" data-end=\"13684\">Amazon Web Services (AWS) is a cloud computing platform that provides infrastructure, analytics, artificial intelligence, security and application services.<\/p>\n<p data-start=\"13490\" data-end=\"13684\">\n<h3 data-section-id=\"hjofu8\" data-start=\"13686\" data-end=\"13696\">Oracle<\/h3>\n<p data-start=\"13697\" data-end=\"13873\">Oracle is a global technology company providing cloud applications, database platforms, ERP, HCM, EPM and enterprise technology solutions.<\/p>\n<p data-start=\"13697\" data-end=\"13873\">\n<h3 data-section-id=\"1eya5aq\" data-start=\"13875\" data-end=\"13888\">Anthropic<\/h3>\n<p data-start=\"13889\" data-end=\"14096\">Anthropic is an artificial intelligence company that develops enterprise-focused AI models and responsible 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data-end=\"14790\">Databricks is a unified data, analytics and artificial intelligence platform that supports data engineering, machine learning and advanced analytics.<\/p>\n<p data-start=\"14603\" data-end=\"14790\">\n<h3 data-section-id=\"3yax52\" data-start=\"14792\" data-end=\"14805\">Snowflake<\/h3>\n<p data-start=\"14806\" data-end=\"14963\">Snowflake is a cloud-native data platform that enables organisations to store, manage, share and analyse data at scale.<\/p>\n<p data-start=\"14806\" data-end=\"14963\">\n<h3 data-section-id=\"t9ytdq\" data-start=\"14965\" data-end=\"14979\">OutSystems<\/h3>\n<p data-start=\"14980\" data-end=\"15154\">OutSystems is a low-code application development platform that enables organisations to rapidly build and deploy digital applications.<\/p>\n<p data-start=\"14980\" data-end=\"15154\">\n<h3 data-section-id=\"1pv83c8\" data-start=\"15156\" data-end=\"15167\">Red Hat<\/h3>\n<p data-start=\"15168\" data-end=\"15376\">Red Hat is an enterprise 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