{"id":8063,"date":"2024-08-09T10:10:26","date_gmt":"2024-08-09T10:10:26","guid":{"rendered":"http:\/\/version1.thinktankdev.org.uk\/en-us\/?p=8063"},"modified":"2024-08-09T10:10:26","modified_gmt":"2024-08-09T10:10:26","slug":"aspire-managed-services","status":"publish","type":"post","link":"https:\/\/version1.thinktankdev.org.uk\/en-us\/blog\/aspire-managed-services\/","title":{"rendered":"ASPIRE Managed Services"},"content":{"rendered":"

Enhancing agility and innovation to realise business value<\/strong><\/p>\n

We are in the solutions business. And we have re-imagined managed services to resolve the technology problems your organisation faces. It is a value-led approach to managed services which aims to make a real difference to your business.<\/p>\n

This approach enables you to save time, cost and risk by continually improving your technology estates, ensuring it drives value for your business.<\/p>\n

From operational maintenance through to optimisation, we are trusted, sustainable managed service experts with a wealth of industry sector experience including Oracle Cloud, Oracle E-Business Suite, JD Edwards, PeopleSoft, Microsoft Azure, AWS and Google Cloud.<\/p>\n

What does ASPIRE stand for?<\/strong>\u202f<\/strong><\/p>\n

The six letters each represent a key area in our managed service framework. These areas, also known as pillars, were carefully selected\u00a0to reflect the emerging trends and drivers in the managed service market.\u00a0Implementing the components of the ASPIRE framework together, promotes improved results and equips you for future success.<\/p>\n

A is for Automate<\/strong> \u2013 redefining the managed service experience with AI<\/strong><\/p>\n

This reflects our commitment to using world-class automation processes and\u00a0tooling to automate the daily grind. This helps to optimise budgets and unlock strategic potential, freeing up your resources to enhance your bottom line.\u00a0 Leveraging the power of AI and data analytics, we can streamline your operations, increase productivity and unlock new levels of efficiency.<\/p>\n

Our automation strategy is built around the\u202fconcept of automate first, self-service next,\u202fand manual intervention last. This means we seek every opportunity to automate tasks that are repetitive, error-prone, or highly intensive.<\/p>\n

Separately, we leverage the investment\u00a0and capabilities in our world-class\u00a0tooling, platforms and in the power of AI to\u00a0allow you to complete\u00a0tasks without the need for\u00a0extensive manual input.<\/p>\n

Essentially, we are removing\u00a0manual intervention as much as possible\u00a0from the day-to-day\u00a0support and maintenance activities,\u00a0reserving that effort for higher-value\u00a0work that makes a real difference\u00a0to your business.<\/p>\n

Simplify<\/strong> \u2013 <\/strong>remove complexity, embrace simplicity<\/strong><\/p>\n

Simplifying and streamlining the way you consume managed services is core to our ASPIRE Managed Services framework. With an everchanging technology landscape, it\u2019s important we remove the complexity for users.<\/p>\n

This approach will assist you in keeping pace with contemporary user expectations. It includes creating systems that prioritise user experience from the start, ensuring they meet changing demands.<\/p>\n

We monitor customer journeys through regular end user forums ensuring your digital experience is managed effectively. Our user forums enable digital adoption to be fast tracked and benefits realised.<\/p>\n

User experience is considered such an\u202fimportant facet of managed services today,\u202fwe made the important decision to tie it into our\u202f Value Level Agreement (VLA) and eXperience Level Agreement (XLA) approach.<\/p>\n

And finally, reducing complexity in our customer\u2019s license estate is a critical element of cost optimisation. Version 1\u2019s team of experienced license specialists provide critical governance and strategic vendor management for your enterprise software estate in the cloud or on-premises.<\/p>\n

Protect \u2013 <\/strong>comprehensive proactive security<\/strong><\/p>\n

As technology and innovation continue to advance rapidly, it\u2019s crucial that our security measures evolve just as quickly to protect against emerging threats. Ensuring robust security protocols and staying ahead of potential vulnerabilities is essential for maintaining trust and safety in our increasingly digital world.<\/p>\n

With over two decades of experience in delivering managed services,\u00a0we continue to adapt to the many industry\u00a0and sector-specific standards, frameworks\u00a0and certifications required to service our diverse\u00a0customer base. We are an ITIL aligned, externally\u00a0accredited ISO organisation. We undergo regular\u00a0vigorous audits for world-class information\u00a0security certifications including Cyber Essentials and Cyber Essentials Plus.<\/p>\n

We secure your data, minimise downtime and allay compliance worries. We proactively design security into\u202fsystem architecture as well as understand\u202fand leverage all the capabilities of our platform and tuning,to bolster your security and be robustly compliant.<\/p>\n

Innovate \u2013 <\/strong>create value through insights<\/strong><\/p>\n

ASPIRE is at the forefront of leveraging cutting-edge technologies to not only support but also enhance and transform your systems. This approach ensures that you benefit from the latest advancements, driving efficiency and innovation in your operations.<\/p>\n

Managed service providers have long\u202fsince assisted organisations in keeping their\u202fenterprise software running smoothly, securely,\u202freliably and cost-effectively.<\/p>\n

Whilst these principles remain important in today\u2019s environment of revolutionary technological change and\u202findustry disruption, they are no longer sufficient.<\/p>\n

Within ASPIRE managed services, we look for insight on specific business objectives and ideate around how we can bring innovative new ways of working. We assess our partner and vendor innovation and co-create roadmaps to understand how the latest technologies impact your business, and how deploying new innovations can deliver real tangible benefits.<\/p>\n

Realise \u2013 <\/strong>meaningful performance indicators<\/strong><\/p>\n

We relentlessly focus on identifying, agreeing,\u00a0and achieving meaningful KPIs for our customers.<\/p>\n

With SLAs alone, there is a good chance you will be a victim of the watermelon effect. The watermelon effect is where everything is green on the outside according to SLAs but red on the inside in terms of user experiences and real business value.<\/p>\n