{"id":6479,"date":"2026-06-17T15:00:03","date_gmt":"2026-06-17T15:00:03","guid":{"rendered":"http:\/\/version1.thinktankdev.org.uk\/en-us\/?p=6479"},"modified":"2026-06-17T15:00:05","modified_gmt":"2026-06-17T15:00:05","slug":"ai-infused-service-delivery-engage","status":"publish","type":"services","link":"https:\/\/version1.thinktankdev.org.uk\/en-us\/services\/aspire-managed-services\/ai-infused-service-delivery-engage\/","title":{"rendered":"AI-infused service delivery \u2013 Engage"},"content":{"rendered":"\n\n<section class=\"page-banner\">\n    <div class=\"page-banner__inner\">\n        <div class=\"page-banner__background\">\n                            <img width=\"1408\" height=\"720\" src=\"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/06\/hays-image-01.jpg\" class=\"page-banner__image\" alt=\"AI-infused service delivery \u2013 Engage\" fetchpriority=\"high\" loading=\"eager\" decoding=\"async\" sizes=\"(max-width: 991px) 100vw, 75vw\" 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d=\"M1.661,8.149l5.8-5.8,5.8,5.8a.973.973,0,1,0,1.376-1.376L8.149.285a.974.974,0,0,0-1.376,0L.285,6.773A.973.973,0,0,0,1.661,8.149\" fill=\"currentColor\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-width=\"0.5\"\/>\n    <\/g>\n  <\/g>\n<\/svg>                                        <\/span>\n                                                                                                                <span class=\"page-banner__breadcrumbs-current\" aria-current=\"page\">\n                                            AI-infused service delivery \u2013 Engage                                        <\/span>\n                                                                    <\/li>\n                                                    <\/ol>\n                    <\/nav>\n                <\/div>\n            <\/div>\n        \n        <div class=\"container-wide\">\n            <div class=\"page-banner__wrapper\">\n                                    <div class=\"page-banner__content\" data-aos=\"fade-up\" data-aos-duration=\"600\">\n                        \n                                                    <h1 class=\"page-banner__title h2\">AI-infused service delivery \u2013 Engage<\/h1>\n                        \n                                                    <div class=\"page-banner__description\">\n                                <div id=\"block_49b7130bff3e39d3169fbbc5fa2bce46\" class=\"hero hero--left hero--padding-default hero--has-image block--default hero--normal  linear-bg right-line-overlay block--margin\">\n<div class=\"hero__content\">\n<div class=\"hero__excerpt\">\n<p><span class=\"TextRun SCXW257872771 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW257872771 BCX0\">Unlock\u00a0<\/span><\/span><span class=\"TextRun SCXW257872771 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW257872771 BCX0\">service excellence with Engage,\u00a0<\/span><span class=\"NormalTextRun SCXW257872771 BCX0\">the heartbeat of our managed services<\/span><\/span><span class=\"EOP SCXW257872771 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"block_c5993278fdad7f08ac8a94fb0f92afa3\" class=\"block columns  block--margin block--default\">\n<div class=\"mon-row\">\n<div class=\"columns__grid columns__grid--2\">\n<div class=\"columns__content\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n                            <\/div>\n                        \n                        \n                                                                                <div class=\"page-banner__ctas\">\n                                                                    <a href=\"http:\/\/version1.thinktankdev.org.uk\/en-us\/contact-us\/\" class=\"button button--with-icon page-banner__cta\" role=\"button\" aria-label=\"Contact us\"><span class=\"button__icon\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"9.009\" height=\"15.571\" viewBox=\"0 0 9.009 15.571\" fill=\"currentColor\">\n  <g id=\"Group_49001\" data-name=\"Group 49001\" transform=\"translate(8.684 0.325) rotate(90)\">\n    <g id=\"Group_48378\" data-name=\"Group 48378\" transform=\"translate(0 0)\">\n      <path id=\"Path_273\" data-name=\"Path 273\" d=\"M1.661,8.149l5.8-5.8,5.8,5.8a.973.973,0,1,0,1.376-1.376L8.149.285a.974.974,0,0,0-1.376,0L.285,6.773A.973.973,0,0,0,1.661,8.149\" fill=\"currentColor\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-width=\"0.5\"\/>\n    <\/g>\n  <\/g>\n<\/svg><\/span><span class=\"button__text\">Contact us<\/span><\/a>                            <\/div>\n                                            <\/div>\n\n                                                <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"multi-column\">\n        <div class=\"container\">\n        <div class=\"multi-column__layout multi-column__layout--weighted multi-column__layout--cols-3\">\n                                                \n                                            <div class=\"multi-column__col multi-column__col--content\" data-aos=\"fade-up\" data-aos-delay=\"160\">\n                                                            <h2 class=\"multi-column__heading h2\">One Platform. Intelligent Service Delivery.<\/h2>\n                            \n                            \n                            \n                                                    <\/div>\n                                                        \n                                            <div class=\"multi-column__col multi-column__col--content\" data-aos=\"fade-up\" data-aos-delay=\"240\">\n                            \n                                                            <div class=\"multi-column__content standard-body\"><p><span data-contrast=\"auto\">Engage\u00a0is the heartbeat of\u00a0our\u00a0AI-infused\u00a0service delivery platform\u00a0for\u00a0<\/span><a href=\"http:\/\/version1.thinktankdev.org.uk\/en-us\/services\/aspire-managed-services\/\"><span data-contrast=\"none\">ASPIRE Managed Services.<\/span><\/a><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">All roads lead to Engage,\u00a0the platform that connects our people,\u00a0processes\u00a0and data to yours, so every service interaction runs through one intelligent hub.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<div class=\"columns__content\">\n<p><span data-contrast=\"auto\">It is where your teams go for support, where our engineers go for context, and where both sides see the same real-time view of\u00a0what\u2019s\u00a0happening across your estate.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div>\n<div class=\"columns__content\"><\/div>\n<\/div>\n                            \n                            \n                                                    <\/div>\n                                                        \n                                            <div class=\"multi-column__col multi-column__col--content\" data-aos=\"fade-up\" data-aos-delay=\"320\">\n                            \n                                                            <div class=\"multi-column__content standard-body\"><p><span data-contrast=\"auto\">Engage answers three questions that every service leader is asking;<\/span><\/p>\n<ol>\n<li data-leveltext=\"%1)\" data-font=\"\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1)&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">How do I drive down cost by automating and streamlining the way services are delivered?<br \/>\n<\/span><\/li>\n<li data-leveltext=\"%1)\" data-font=\"\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1)&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\"><span data-contrast=\"auto\">How do I keep my employees productive with seamless, intuitive services?<\/span><\/span><\/li>\n<li data-leveltext=\"%1)\" data-font=\"\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1)&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">How do I get the visibility of IT operations data I need to identify issues and make the right calls quickly?<\/span><span data-ccp-props=\"{}\"><br \/>\n<\/span><\/p>\n<div id=\"block_c5993278fdad7f08ac8a94fb0f92afa3\" class=\"block columns block--margin block--default\">\n<div class=\"mon-row\">\n<div class=\"columns__grid columns__grid--2\">\n<div class=\"columns__content\">\n<p><span data-contrast=\"auto\">Engage\u00a0was\u00a0built to answer all three.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"block_3a0c39f3042e65b4f279819bd56aa239\" class=\"block wysiwyg block--default no-margin\">\n<div class=\"mon-row\">\n<div class=\"wysiwyg__content wysiwyg__content--12\"><\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ol>\n<\/div>\n                            \n                            \n                                                            <button class=\"multi-column__scroll-arrow\" type=\"button\" aria-label=\"Scroll to next section\" data-scroll-next-section>\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25.835\" 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Each one is AI-infused, and each one removes effort from your teams.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"block_01a5657a8416947517ced57fd4c74fe6\" class=\"block content-image block--margin block--default\">\n<div class=\"mon-row\">\n<div class=\"content-image__grid content-image--right\"><\/div>\n<\/div>\n<\/div>\n                <\/div>\n            \n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"image-text\">\n    \n    <div class=\"container-wide\">\n        <div class=\"image-text__layout\">\n            <div class=\"image-text__media\" data-aos=\"fade-up\">\n                <div class=\"image-text__media-inner\">\n                                            <div class=\"image-text__media-item\">\n                            <img width=\"1000\" height=\"666\" src=\"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/06\/Envato-close-up-of-businessman-hand-holding-smartphone-wi-2026-01-11-08-33-47-utc.png\" class=\"image-text__image\" alt=\"The image depicts a futuristic representation of cloud computing in a modern office-like setting, where a hand in a dark business suit sleeve is extended palm-up in the foreground, appearing to present a glowing, semi-transparent cloud hologram hovering just above it; the cloud is formed by numerous interconnected dots, lines, and particles in bright blue and cyan tones, giving it a digital, network-like structure, while streams of light extend outward from the cloud toward the right side, symbolizing data flow or high-speed information transfer, and the softly blurred background features large window panels with diffused natural light, creating a clean, professional atmosphere enhanced by cool color tones, smooth gradients, and a polished, high-tech aesthetic that visually communicates ideas of digital transformation, cloud storage, connectivity, and modern data-driven services.\" loading=\"lazy\" decoding=\"async\" sizes=\"auto, (max-width: 991px) 100vw, 48vw\" srcset=\"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/06\/Envato-close-up-of-businessman-hand-holding-smartphone-wi-2026-01-11-08-33-47-utc.png 1000w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/06\/Envato-close-up-of-businessman-hand-holding-smartphone-wi-2026-01-11-08-33-47-utc-300x200.png 300w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/06\/Envato-close-up-of-businessman-hand-holding-smartphone-wi-2026-01-11-08-33-47-utc-768x511.png 768w\" \/>                        <\/div>\n                    \n                                            <div class=\"image-text__frame\" aria-hidden=\"true\">\n                            <svg\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"651.4\"\n  height=\"563.3\"\n  viewBox=\"-5 -5 661.4 573.3\"\n  fill=\"none\"\n  overflow=\"visible\">\n  <path\n    class=\"image-accordion__frame-static-path\"\n    d=\"M 651.4 563.3 L 0 563.3 L 325.7 0 Z\"\n    stroke=\"currentColor\"\n    stroke-width=\"5\"\n    stroke-linejoin=\"miter\"\n    stroke-miterlimit=\"10\"\n    fill=\"none\"\n  \/>\n  <path\n    class=\"image-accordion__frame-animated-path\"\n    d=\"M 651.4 563.3 L 0 563.3 L 325.7 0 L 651.4 563.3\"\n    pathLength=\"1\"\n    stroke=\"currentColor\"\n    stroke-width=\"5\"\n    stroke-linejoin=\"miter\"\n    stroke-miterlimit=\"10\"\n    fill=\"none\"\n  \/>\n<\/svg>                        <\/div>\n                                    <\/div>\n            <\/div>\n\n            <div class=\"image-text__content\" data-aos=\"fade-up\" data-aos-delay=\"120\">\n                \n                \n                \n                                    <h2 class=\"image-text__heading h4\">AI-driven digital channels<\/h2>\n                \n                                    <div class=\"image-text__description standard-body\">\n                        <p>Meet your people where they are \u2013 across every channel, unified in one experience<\/p>\n<p><b>GenAI ASPIRE bot.<\/b>\u00a0GenAI virtual agent enables self-help, resolving requests instantly without needing to raise a ticket<\/p>\n<p><b>Personalised self-service portal.\u00a0<\/b>A single front door for service requests, incidents, knowledge and reporting \u2013 tailored to each user<\/p>\n<p><b>Mobile app.<\/b> Service on the move, with the same capabilities available from any device<\/p>\n<p><b>AI-assisted live agent.<\/b>\u00a0Engineers arrive informed; AI summarises conversations, finds similar cases and recommends next steps<\/p>\n<p><b>AI-triaged cases.\u00a0<\/b>All cases are classified, prioritised and routed automatically to the right resolver group<\/p>\n<div id=\"block_01a5657a8416947517ced57fd4c74fe6\" class=\"block content-image   block--margin block--default\">\n<div class=\"mon-row\">\n<div class=\"content-image__grid content-image--right\">\n<div class=\"content-image__content\">\n<p><b>Phone.\u00a0<\/b>Voice channel for users who prefer to call, with AI voice assistant on the roadmap<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"block_f655e4de5ad900681c7c63ee7e169ba2\" class=\"block content-image   block--margin block--default\">\n<div class=\"mon-row\">\n<div class=\"content-image__grid content-image--left\"><\/div>\n<\/div>\n<\/div>\n                    <\/div>\n                \n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"image-text image-text--inverted\">\n    \n    <div class=\"container-wide\">\n        <div class=\"image-text__layout\">\n            <div class=\"image-text__media\" data-aos=\"fade-up\">\n                <div class=\"image-text__media-inner\">\n                                            <div class=\"image-text__media-item\">\n                            <img width=\"1024\" height=\"602\" src=\"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/06\/Data-adoption-1024x602.jpg\" class=\"image-text__image\" alt=\"A person stands in a dark, high\u2011tech room, pointing at large blue digital dashboards filled with line charts, graphs, and world\u2011map data displayed across multiple wall\u2011sized screens.\" loading=\"lazy\" decoding=\"async\" sizes=\"auto, (max-width: 991px) 100vw, 48vw\" srcset=\"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/06\/Data-adoption-1024x602.jpg 1024w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/06\/Data-adoption-300x176.jpg 300w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/06\/Data-adoption-768x452.jpg 768w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/06\/Data-adoption.jpg 1440w\" \/>                        <\/div>\n                    \n                                            <div class=\"image-text__frame\" aria-hidden=\"true\">\n                            <svg\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"651.4\"\n  height=\"563.3\"\n  viewBox=\"-5 -5 661.4 573.3\"\n  fill=\"none\"\n  overflow=\"visible\">\n  <path\n    class=\"image-accordion__frame-static-path\"\n    d=\"M 651.4 563.3 L 0 563.3 L 325.7 0 Z\"\n    stroke=\"currentColor\"\n    stroke-width=\"5\"\n    stroke-linejoin=\"miter\"\n    stroke-miterlimit=\"10\"\n    fill=\"none\"\n  \/>\n  <path\n    class=\"image-accordion__frame-animated-path\"\n    d=\"M 651.4 563.3 L 0 563.3 L 325.7 0 L 651.4 563.3\"\n    pathLength=\"1\"\n    stroke=\"currentColor\"\n    stroke-width=\"5\"\n    stroke-linejoin=\"miter\"\n    stroke-miterlimit=\"10\"\n    fill=\"none\"\n  \/>\n<\/svg>                        <\/div>\n                                    <\/div>\n            <\/div>\n\n            <div class=\"image-text__content\" data-aos=\"fade-up\" data-aos-delay=\"120\">\n                \n                \n                \n                                    <h2 class=\"image-text__heading h4\">AI operations and automation<\/h2>\n                \n                                    <div class=\"image-text__description standard-body\">\n                        <p>Intelligence that does the heavy lifting behind the scenes<\/p>\n<p><b>AI intelligence engine similarity.<\/b>\u00a0Displays similar incidents and solutions instantly, enabling engineers to continue from previous cases efficiently<\/p>\n<p><b>Agentic intelligence and orchestration.\u00a0<\/b>AI agents execute multi-step workflows independently, freeing engineers for higher-value work<\/p>\n<p><b>Proactive problem management clustering.<\/b> AI analyses incidents, detects patterns, addresses knowledge gaps, and initiates Problem Management and RCA before recurrence<\/p>\n<p><b>AI-generated knowledge.<\/b>\u00a0Knowledge articles, case summaries and resolution notes are drafted automatically from the work your engineers do<\/p>\n<div id=\"block_3a27e4301f71a71b71e9b66654f83b28\" class=\"block content-image   block--margin block--default\">\n<div class=\"mon-row\">\n<div class=\"content-image__grid content-image--right\"><\/div>\n<\/div>\n<\/div>\n                    <\/div>\n                \n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"image-text\">\n    \n    <div class=\"container-wide\">\n        <div class=\"image-text__layout\">\n            <div class=\"image-text__media\" data-aos=\"fade-up\">\n                <div class=\"image-text__media-inner\">\n                                            <div class=\"image-text__media-item\">\n                            <img width=\"1024\" height=\"617\" src=\"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/04\/Data-architecture-and-design-1-1024x617.jpg\" class=\"image-text__image\" alt=\"Close-up view of stacked server racks in a data center, illuminated by blue lighting with small green and yellow status lights visible on the hardware.\" loading=\"lazy\" decoding=\"async\" sizes=\"auto, (max-width: 991px) 100vw, 48vw\" srcset=\"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/04\/Data-architecture-and-design-1-1024x617.jpg 1024w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/04\/Data-architecture-and-design-1-300x181.jpg 300w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/04\/Data-architecture-and-design-1-768x462.jpg 768w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/04\/Data-architecture-and-design-1.jpg 1435w\" \/>                        <\/div>\n                    \n                                            <div class=\"image-text__frame\" aria-hidden=\"true\">\n                            <svg\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"651.4\"\n  height=\"563.3\"\n  viewBox=\"-5 -5 661.4 573.3\"\n  fill=\"none\"\n  overflow=\"visible\">\n  <path\n    class=\"image-accordion__frame-static-path\"\n    d=\"M 651.4 563.3 L 0 563.3 L 325.7 0 Z\"\n    stroke=\"currentColor\"\n    stroke-width=\"5\"\n    stroke-linejoin=\"miter\"\n    stroke-miterlimit=\"10\"\n    fill=\"none\"\n  \/>\n  <path\n    class=\"image-accordion__frame-animated-path\"\n    d=\"M 651.4 563.3 L 0 563.3 L 325.7 0 L 651.4 563.3\"\n    pathLength=\"1\"\n    stroke=\"currentColor\"\n    stroke-width=\"5\"\n    stroke-linejoin=\"miter\"\n    stroke-miterlimit=\"10\"\n    fill=\"none\"\n  \/>\n<\/svg>                        <\/div>\n                                    <\/div>\n            <\/div>\n\n            <div class=\"image-text__content\" data-aos=\"fade-up\" data-aos-delay=\"120\">\n                \n                \n                \n                                    <h2 class=\"image-text__heading h4\">Data layer<\/h2>\n                \n                                    <div class=\"image-text__description standard-body\">\n                        <p>One source of truth across your estate, kept current in real time<\/p>\n<p><b>Unified CMDB and service graph.\u00a0<\/b>One unified map of services, dependencies and configuration, eliminating confusion about your environment\u2019s structure<\/p>\n<p><b>Automated performance analytics.\u00a0<\/b>Service performance measured continuously, not quarterly<\/p>\n<p><b>Real-time operational dashboards.\u00a0<\/b>Your own live view of SLAs, incidents, capacity and cost, available to your team 24\/7<\/p>\n<div id=\"block_3a27e4301f71a71b71e9b66654f83b28\" class=\"block content-image   block--margin block--default\">\n<div class=\"mon-row\">\n<div class=\"content-image__grid content-image--right\">\n<div class=\"content-image__content\">\n<p><b>API integration and data fabric.<\/b>\u00a0integration with tools you already run \u2013 monitoring, observability, cloud platforms and your own service management<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"block_5257f951a796a6c34f4867f31924ef5f\" class=\"block content-image   block--margin block--default\">\n<div class=\"mon-row\">\n<div class=\"content-image__grid content-image--left\"><\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n                    <\/div>\n                \n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"image-text image-text--inverted\">\n    \n    <div class=\"container-wide\">\n        <div class=\"image-text__layout\">\n            <div class=\"image-text__media\" data-aos=\"fade-up\">\n                <div class=\"image-text__media-inner\">\n                                            <div class=\"image-text__media-item\">\n                            <img width=\"1024\" height=\"406\" src=\"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/04\/Realise-the-promise-of-Microsoft-AI-1-1024x406.jpg\" class=\"image-text__image\" alt=\"Abstract background-lines and dots\" loading=\"lazy\" decoding=\"async\" sizes=\"auto, (max-width: 991px) 100vw, 48vw\" srcset=\"https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/04\/Realise-the-promise-of-Microsoft-AI-1-1024x406.jpg 1024w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/04\/Realise-the-promise-of-Microsoft-AI-1-300x119.jpg 300w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/04\/Realise-the-promise-of-Microsoft-AI-1-768x305.jpg 768w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/04\/Realise-the-promise-of-Microsoft-AI-1-1536x610.jpg 1536w, https:\/\/version1.thinktankdev.org.uk\/en-us\/wp-content\/uploads\/2026\/04\/Realise-the-promise-of-Microsoft-AI-1.jpg 1764w\" \/>                        <\/div>\n                    \n                                            <div class=\"image-text__frame\" aria-hidden=\"true\">\n                            <svg\n  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n  width=\"651.4\"\n  height=\"563.3\"\n  viewBox=\"-5 -5 661.4 573.3\"\n  fill=\"none\"\n  overflow=\"visible\">\n  <path\n    class=\"image-accordion__frame-static-path\"\n    d=\"M 651.4 563.3 L 0 563.3 L 325.7 0 Z\"\n    stroke=\"currentColor\"\n    stroke-width=\"5\"\n    stroke-linejoin=\"miter\"\n    stroke-miterlimit=\"10\"\n    fill=\"none\"\n  \/>\n  <path\n    class=\"image-accordion__frame-animated-path\"\n    d=\"M 651.4 563.3 L 0 563.3 L 325.7 0 L 651.4 563.3\"\n    pathLength=\"1\"\n    stroke=\"currentColor\"\n    stroke-width=\"5\"\n    stroke-linejoin=\"miter\"\n    stroke-miterlimit=\"10\"\n    fill=\"none\"\n  \/>\n<\/svg>                        <\/div>\n                                    <\/div>\n            <\/div>\n\n            <div class=\"image-text__content\" data-aos=\"fade-up\" data-aos-delay=\"120\">\n                \n                \n                \n                                    <h2 class=\"image-text__heading h4\">Process optimisation<\/h2>\n                \n                                    <div class=\"image-text__description standard-body\">\n                        <p>ITIL discipline, modernised with AI, continuously improved<\/p>\n<p><b>AI-optimised workflow designs.<\/b>\u00a0Workflows designed with AI to minimise clicks, hand-offs and wait time<\/p>\n<p><b>Agentic workflow delivery.<\/b>\u00a0Routine processes are executed end-to-end by AI agents, with humans in the loop where it matters<\/p>\n<p><b>Process harmonisation.\u00a0<\/b>Consistent process design across your services, not a different way of working per team<\/p>\n<div id=\"block_5257f951a796a6c34f4867f31924ef5f\" class=\"block content-image   block--margin block--default\">\n<div class=\"mon-row\">\n<div class=\"content-image__grid content-image--left\">\n<div class=\"content-image__content\">\n<p><b>ITIL process leaders.<\/b>\u00a0Named process leaders ensure accountability and discipline for incidents, problems, changes, and service requests.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"block_1a84e580515328556f9fde296fde5d68\" class=\"block repeater-icon  block--margin block--padding block--primary\">\n<div class=\"mon-row\">\n<div class=\"block__heading-row repeater-icon__heading-row\"><\/div>\n<\/div>\n<\/div>\n                    <\/div>\n                \n                            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"cta-grid\">\n    \n    <div class=\"container-wide\">\n        <div class=\"cta-grid__layout\">\n                            <div class=\"cta-grid__intro\">\n                    \n<div class=\"section-top\" data-aos=\"fade-up\">\n    <div class=\"section-top__left\">\n        \n                                    <h2 class=\"section-top__heading h3\">AI-infused service delivery \u2013 what this means for you<\/h2>\n                    \n                    <div class=\"section-top__content body-text\"><p>The practical effect of putting Engage at the heart of your managed service is less effort, faster answers and better decisions. These results come from the ASPIRE Bot and the wider AI and automation capabilities embedded in Engage.<\/p>\n<\/div>\n            <\/div>\n\n    <\/div>\n                <\/div>\n            \n                            <div class=\"cta-grid__grid cta-grid__grid--count-3\">\n                                                                    <div class=\"cta-grid__card\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n                            \n                            <div class=\"cta-grid__body\">\n                                                                                                        <div class=\"cta-grid__icon cta-grid__icon--svg\" aria-hidden=\"true\">\n                                        <svg focusable=\"false\" aria-hidden=\"true\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 396.3 390.9\" class=\"cta-grid__icon-svg\">\n  <defs>\n    <style>\n      .st0 {\n        fill: #fff;\n      }\n\n      .st1 {\n        fill: #00cac3;\n      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d=\"M351.7,354.6c-1.6,0-3.3-.5-4.7-1.5l-54.5-39.6-54.5,39.6c-2.8,2-6.6,2-9.4,0s-4-5.7-2.9-8.9l20.8-64.1-54.5-39.6c-2.8-2-4-5.6-2.9-8.9,1.1-3.3,4.1-5.5,7.6-5.5h67.4l20.8-64.1c1.1-3.3,4.1-5.5,7.6-5.5s6.5,2.2,7.6,5.5l20.8,64.1h67.4c3.5,0,6.5,2.2,7.6,5.5s0,6.9-2.9,8.9l-54.5,39.6,20.8,64.1c1.1,3.3,0,6.9-2.9,8.9-1.4,1-3,1.5-4.7,1.5h0ZM221.2,241.9l39.3,28.6c2.8,2,4,5.6,2.9,8.9l-15,46.2,39.3-28.6c2.8-2,6.6-2,9.4,0l39.3,28.6-15-46.2c-1.1-3.3.1-6.9,2.9-8.9l39.3-28.6h-48.6c-3.5,0-6.5-2.2-7.6-5.5l-15-46.2-15,46.2c-1.1,3.3-4.1,5.5-7.6,5.5h-48.6,0Z\"><\/path>\n<\/svg>                                    <\/div>\n                                \n                                \n                                                                    <div class=\"cta-grid__content\"><p>Up to 60% improvement in users finding the answer themselves from our knowledge bases, reducing mean time to resolve<\/p>\n<\/div>\n                                \n                                                            <\/div>\n                        <\/div>\n                                                                    <div class=\"cta-grid__card\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n                            \n                            <div class=\"cta-grid__body\">\n                                                                                                        <div class=\"cta-grid__icon cta-grid__icon--svg\" aria-hidden=\"true\">\n                                        <svg focusable=\"false\" aria-hidden=\"true\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 475.4 462.2\" class=\"cta-grid__icon-svg\">\n  <defs>\n    <style>\n      .st0 {\n        fill: #fff;\n      }\n\n      .st1 {\n        fill: #00cac3;\n      }\n    <\/style>\n  <\/defs>\n  <path class=\"st0\" d=\"M73.2,327.6c-2.1,0-4.1-.8-5.7-2.3-3.1-3.1-3.1-8.2,0-11.3l55.1-55.1c23.2-23.2,54-35.9,86.8-35.9h102.5c21,0,38,17,38,38s-17,38-38,38h-85.3c-4.4,0-8-3.6-8-8s3.6-8,8-8h85.3c12.1,0,22-9.9,22-22s-9.9-22-22-22h-102.5c-28.5,0-55.3,11.1-75.5,31.3l-55.1,55.1c-1.6,1.6-3.6,2.3-5.7,2.3h0Z\"><\/path>\n  <path class=\"st0\" d=\"M148.2,392.5l-11.3-11.3,21.7-21.7h127.3c25.4,0,49.6-9.6,68.1-27l98.5-92.5c8.8-8.2,9.2-22.1,1-30.9-4-4.3-9.5-6.8-15.4-7-5.9-.2-11.5,2-15.8,6l-78.6,74.1c-3.2,3-8.3,2.9-11.3-.3s-2.9-8.3.3-11.3l78.6-74.1c7.4-7,17.1-10.7,27.3-10.4s19.6,4.6,26.6,12.1c14.2,15.2,13.3,39.2-1.8,53.4l-98.5,92.5c-21.5,20.2-49.6,31.3-79.1,31.3h-120.6l-17,17h0Z\"><\/path>\n  <path class=\"st0\" d=\"M100,462.2c-5.3,0-10.5-2-14.5-6L6,376.8c-8-8-8-21,0-29.1l38.3-38.3c3.9-3.9,9-6,14.5-6s10.6,2.1,14.5,6l79.4,79.5c8,8,8,21,0,29.1h0l-38.3,38.3c-4,4-9.3,6-14.5,6h0ZM58.8,319.4c-1.2,0-2.4.5-3.2,1.3l-38.3,38.3c-1.8,1.8-1.8,4.7,0,6.4l79.4,79.5c.9.9,2,1.3,3.2,1.3s2.4-.5,3.2-1.3l38.3-38.3c1.8-1.8,1.8-4.7,0-6.4l-79.4-79.5c-.9-.9-2-1.3-3.2-1.3ZM147.2,412.3h0,0Z\"><\/path>\n  <path class=\"st1\" d=\"M355,65.2c-18,0-32.6-14.6-32.6-32.6S337,0,355,0s32.6,14.6,32.6,32.6-14.6,32.6-32.6,32.6h0ZM355,16c-9.1,0-16.6,7.4-16.6,16.6s7.4,16.6,16.6,16.6,16.6-7.4,16.6-16.6-7.4-16.6-16.6-16.6Z\"><\/path>\n  <path class=\"st1\" d=\"M355,194.6c-18,0-32.6-14.6-32.6-32.6s14.6-32.6,32.6-32.6,32.6,14.6,32.6,32.6-14.6,32.6-32.6,32.6h0ZM355,145.4c-9.1,0-16.6,7.4-16.6,16.6s7.4,16.6,16.6,16.6,16.6-7.4,16.6-16.6-7.4-16.6-16.6-16.6Z\"><\/path>\n  <path class=\"st1\" d=\"M132.3,65.2c-18,0-32.6-14.6-32.6-32.6S114.4,0,132.3,0s32.6,14.6,32.6,32.6-14.6,32.6-32.6,32.6ZM132.3,16c-9.1,0-16.6,7.4-16.6,16.6s7.4,16.6,16.6,16.6,16.6-7.4,16.6-16.6-7.4-16.6-16.6-16.6Z\"><\/path>\n  <path class=\"st1\" d=\"M132.3,194.6c-18,0-32.6-14.6-32.6-32.6s14.6-32.6,32.6-32.6,32.6,14.6,32.6,32.6-14.6,32.6-32.6,32.6h0ZM132.3,145.4c-9.1,0-16.6,7.4-16.6,16.6s7.4,16.6,16.6,16.6,16.6-7.4,16.6-16.6-7.4-16.6-16.6-16.6Z\"><\/path>\n  <path class=\"st1\" d=\"M297.3,158.9h-107.2c-4.4,0-8-3.6-8-8V43.7c0-4.4,3.6-8,8-8h107.2c4.4,0,8,3.6,8,8v107.2c0,4.4-3.6,8-8,8ZM198.1,142.9h91.2V51.7h-91.2v91.2Z\"><\/path>\n  <path class=\"st1\" d=\"M190.1,89h-65.8v-31.9c0-4.4,3.6-8,8-8s8,3.6,8,8v15.9h49.8c4.4,0,8,3.6,8,8s-3.6,8-8,8Z\"><\/path>\n  <path class=\"st1\" d=\"M132.3,145.4c-4.4,0-8-3.6-8-8v-31.9h65.8c4.4,0,8,3.6,8,8s-3.6,8-8,8h-49.8v15.9c0,4.4-3.6,8-8,8Z\"><\/path>\n  <path class=\"st1\" d=\"M355,105.3h-57.8c-4.4,0-8-3.6-8-8s3.6-8,8-8h57.8c4.4,0,8,3.6,8,8s-3.6,8-8,8Z\"><\/path>\n  <path class=\"st1\" d=\"M355,140.8c-4.4,0-8-3.6-8-8V57.2c0-4.4,3.6-8,8-8s8,3.6,8,8v75.6c0,4.4-3.6,8-8,8Z\"><\/path>\n  <path class=\"st1\" d=\"M268.7,130.3h-50c-4.4,0-8-3.6-8-8v-50c0-4.4,3.6-8,8-8h50c4.4,0,8,3.6,8,8v50c0,4.4-3.6,8-8,8ZM226.7,114.3h34v-34h-34v34Z\"><\/path>\n<\/svg>                                    <\/div>\n                                \n                                \n                                                                    <div class=\"cta-grid__content\"><p>30% of service desk contacts deflected through the GenAI ASPIRE bot\u2019s conversational prompting<\/p>\n<\/div>\n                                \n                                                            <\/div>\n                        <\/div>\n                                                                    <div class=\"cta-grid__card\" data-aos=\"fade-up\" data-aos-delay=\"200\">\n                            \n                            <div class=\"cta-grid__body\">\n                                                                                                        <div class=\"cta-grid__icon cta-grid__icon--svg\" aria-hidden=\"true\">\n                                        <svg focusable=\"false\" aria-hidden=\"true\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 485.8 456.2\" class=\"cta-grid__icon-svg\">\n  <defs>\n    <style>\n      .st0 {\n        fill: #fff;\n      }\n\n      .st1 {\n        fill: #00cac3;\n      }\n    <\/style>\n  <\/defs>\n  <path class=\"st0\" d=\"M177.7,244.8c-4.4,0-8-3.6-8-8,0-42.4-34.5-76.9-76.9-76.9S16,194.5,16,236.8s-3.6,8-8,8-8-3.6-8-8c0-51.2,41.6-92.9,92.9-92.9s92.9,41.6,92.9,92.9-3.6,8-8,8Z\"><\/path>\n  <path class=\"st0\" d=\"M92.8,126.6c-28.1,0-50.9-22.8-50.9-50.9s22.8-50.9,50.9-50.9,50.9,22.8,50.9,50.9-22.8,50.9-50.9,50.9h0ZM92.8,40.8c-19.2,0-34.9,15.7-34.9,34.9s15.7,34.9,34.9,34.9,34.9-15.7,34.9-34.9-15.7-34.9-34.9-34.9Z\"><\/path>\n  <path class=\"st0\" d=\"M477.8,456.2c-4.4,0-8-3.6-8-8,0-42.4-34.5-76.8-76.9-76.8s-76.9,34.5-76.9,76.8-3.6,8-8,8-8-3.6-8-8c0-51.2,41.6-92.9,92.9-92.9s92.9,41.6,92.9,92.9-3.6,8-8,8Z\"><\/path>\n  <path class=\"st0\" d=\"M392.9,338c-28.1,0-50.9-22.8-50.9-50.9s22.8-50.9,50.9-50.9,50.9,22.8,50.9,50.9-22.8,50.9-50.9,50.9h0ZM392.9,252.2c-19.2,0-34.9,15.7-34.9,34.9s15.7,34.9,34.9,34.9,34.9-15.7,34.9-34.9-15.7-34.9-34.9-34.9h0Z\"><\/path>\n  <path class=\"st1\" d=\"M242.9,456.2c-50.9,0-99-16.4-139.2-47.4-38.9-30-67.6-72.5-80.6-119.6-1.2-4.3,1.3-8.7,5.6-9.9,4.3-1.2,8.7,1.3,9.9,5.6,12.1,43.8,38.8,83.3,75,111.2,37.4,28.8,82.1,44,129.4,44s14.5-.4,21.7-1.1c4.4-.5,8.3,2.8,8.8,7.2.5,4.4-2.8,8.3-7.1,8.8-7.7.8-15.5,1.2-23.3,1.2h0Z\"><\/path>\n  <path class=\"st1\" d=\"M463,236.1c-4.4,0-8-3.6-8-8,0-117-95.1-212.1-212.1-212.1s-50.8,4.5-74.6,13.5c-4.1,1.6-8.8-.5-10.3-4.7s.5-8.8,4.7-10.3C188.3,4.9,215.3,0,242.9,0c60.9,0,118.2,23.7,161.3,66.8,43.1,43.1,66.8,100.4,66.8,161.3s-3.6,8-8,8h0Z\"><\/path>\n<\/svg>                                    <\/div>\n                                \n                                \n                                                                    <div class=\"cta-grid__content\"><p>Zero-touch support. The direction of travel for routine, well-understood requests<\/p>\n<\/div>\n                                \n                                                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"parent":157,"menu_order":0,"template":"","class_list":["post-6479","services","type-services","status-publish","hentry"],"acf":[],"translations":[{"blog_id":1,"post_id":6479,"name":"Europe","code":"EN-GB","hreflang":"en-gb","url":"https:\/\/version1.thinktankdev.org.uk\/services\/aspire-managed-services\/ai-infused-service-delivery-engage\/","is_current":false},{"blog_id":13,"post_id":6479,"name":"Americas","code":"EN-US","hreflang":"en-us","url":"https:\/\/version1.thinktankdev.org.uk\/en-us\/services\/aspire-managed-services\/ai-infused-service-delivery-engage\/","is_current":true}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI-infused service delivery \u2013 Engage | Version 1 (US)<\/title>\n<meta name=\"description\" content=\"AI\u2011infused service delivery with Engage. 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