person sat at table holding phone with digital icons representing AI, ethics overlaid

Data and AI managed services

Unlock the value of your data, without complexity

Navigating data architecture, governance, and operations is challenging. We understand that balancing rapid data growth with evolving data management requirements, different degrees of data quality and challenges with reporting can impact business agility, decision-making and competitiveness.

Our data managed services as part of the ASPIRE managed services framework, can help you unlock the value of your data by removing complexity and the burden of data management.

Whether you are modernising your data estate, seeking stronger compliance, or aiming to extract smarter insights, we partner with you to turn data into a competitive advantage, reducing risk, and accelerating value realisation.

Our best practice approach to data protection within our managed services incorporates the necessary compliance with:

  • ISO/IEC 27001 Information Security Management System
  • ISO/IEC 20000 IT Service Management
  • ISO 14001 Environmental Management System

Additionally, we are certified in Cyber Essentials and Cyber Essentials Plus and adhere to standards and best practices from the National Cyber Security Centre and NIST standards.

ASPIRE data managed services

In alignment with our ASPIRE managed service framework, our Data managed service is comprised of 6 key pillars.

Platform and infrastructure management

End-to-end support for Azure, AWS, and Snowflake environments with cost, performance, and scalability controls.

Data operations and reliability

Proactive monitoring, automation, scalable storage and processing, and service management to ensure resilient, high-performing data pipelines

Governance, security and compliance

Robust controls to manage data access, privacy, data backups, recovery and compliance underpinned by regulatory obligations across your data estate.

Integration and quality

Efficient, accurate ingestion and transformation of data with a focus on trust, lineage, and data quality.

Insights and analytics enablement

Support for business intelligence, self-service reporting, and the data foundations needed for advanced analytics.

Service excellence and advisory

Continuous optimisation, innovation planning, and a partnership model aligned to your strategic goals.

Data managed service features

Multi-tier support model

Our tiered support model offers flexibility of service delivery depending on your commercial budget and technical needs.

Flexible service delivery model

We have the experience and capability to offer a variety of service delivery models depending on your needs; time and materials, proactive managed service or reactive drawdown.

Ticket lifecycle

ServiceNow automation ensures a swifter response and faster resolution time. Alerts are immediately raised and assigned the correct priority. No manual intervention required.

Data and AI managed services

Data and AI managed services data offerings

A close-up indoor scene showing a person interacting with equipment in what appears to be a technical or office environment. The person is holding a closed or partially open laptop in the left hand while reaching upward with the other hand to point at a vertical surface or panel mounted on a rack or cabinet. The person is dressed in a dark blazer over a blue top, suggesting a professional setting. The individual’s hand is extended with the index finger pointing toward a specific spot on the vertical panel, indicating focus on a particular control, screen, or component. In the foreground on the left side, there is a dark vertical structure resembling a server rack, equipment cabinet, or shelving unit with electronic or mechanical components inside. The person is positioned very close to this structure, interacting with it directly. The background is softly blurred but includes a whiteboard or display area with charts or diagrams, as well as a few brightly colored sticky notes attached to a surface. These elements suggest a workspace used for planning, monitoring, or analysis. The lighting is warm and even, highlighting the person and the equipment clearly while keeping the background less prominent. The overall scene conveys a situation involving inspection, troubleshooting, or management of technical systems or data. Provide your feedback on BizChat
Team collaborating in a modern office, reviewing ideas on a glass whiteboard during a business transformation workshop.

ASPIRE Data managed services – meaningful KPIs

The key difference between ASPIRE and traditional managed services lies in how we measure service success, not only by hitting SLAs around resolution and response times but also by delivering on the following meaningful KPIs;

  • VLA or value level agreements – tangible ‘value adds’ to your business
  • XLAs or experience level agreements put your users at the heart of our services
  • ELAs or environmental level agreements continually optimise your services to reduce their environmental impact
A futuristic cybersecurity-themed digital illustration showing a glowing shield with a keyhole icon at its center, symbolizing data protection. The shield is outlined with interconnected geometric lines, surrounded by circular HUD-style elements and binary code patterns. In the background, a blurred laptop keyboard is visible, while abstract circuit-like lines and dots extend across the image in shades of teal and blue, representing networks, encryption, and digital security systems.

Data protection security and confidentiality

We have implemented a range of measures to ensure your data security and confidentiality is never compromised, including:

  • Confidentiality agreements
  • Data protection policies
  • Incident response plan
  • Access controls
  • Enterprise architecture
  • Employee Training
  • GDPR compliance
  • Security by design
  • Privacy by design
  • Data minimisation
  • Data masking and encryption
  • Information security policy
  • Cyber Essentials
  • Cyber Essentials Plus
  • Role-based access control
Professionals collaborating in a modern office, focused on computer screens with a digital AI-style data interface overlay in the foreground.

Data managed services technology stacks

We maximise investments in the technology stacks below by implementing, optimising and supporting your data solution – from integrations, and pipelines to enhancing performance, reporting and AI-powered solutions that scale and grow with the organisation. ​

Learn more
Cafcass

Successful cloud migration and ongoing managed service for Cafcass

We partnered with Cafcass to migrate their case management system to the cloud, resulting in 40% cost savings, reallocation of staff to higher-priority tasks, and compliance with legislative deadlines. This transition supported Cafcass’s mission to assist children and young people in care or adoption proceedings.

Read the case study
A person in a dark blue shirt is interacting with a futuristic holographic interface. They are pressing a virtual button that displays an icon of a brain within a circle, with the word AI in it. The background features digital binary code and circuit lines, suggesting advanced technology or computing concepts. There are glowing dots connected by lines that create a network pattern around the person’s hand and the holographic display, enhancing the high-tech atmosphere of the image.

Data and AI managed services

Complementary services

Turn AI ambition into production AI that delivers measurable value. We help you shape the right AI strategy, build the right solutions, drive adoption and keep governance, security and compliance under control from the start.

Learn more

Related insights