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Unlock your ServiceNow® platform potential

Streamline and enhance your enterprise operation with our ServiceNow® platform services.

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Are you finding it challenging to fully leverage your ServiceNow® platform investment?

The ServiceNow® platform is the leading cloud computing platform designed to revolutionise your enterprise operation. By streamlining digital workflows and exploiting AI technology, the ServiceNow® platform provides a fully integrated solution to manage your IT and business needs.

As part of our ASPIRE managed services, and as an accredited ServiceNow® partner, the Version 1 ServiceNow® practice leverages the power of the platform to deliver tailored solutions that meet the unique needs of our clients.

From initial ServiceNow® platform implementation to ongoing support, development and fully managed services, we ensure that your ServiceNow® platform environment is optimised for performance, security, and compliance.

With our comprehensive suite of ServiceNow® platform services, we can help you achieve your digital transformation goals and drive business success.

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ServiceNow® platform implementation and advisory services

We offer a variety of services ranging from implementation planning, user story generation and benefits realisation through to full platform technical deployment.

Strategic planning

Provide guidance on how to align ServiceNow® platform capabilities with your business goals and objectives.

Roadmap development

Create a roadmap for your ServiceNow® platform adoption to boost productivity, efficiency, and maximise your investment return.

Best practices

Insights and recommendations based on industry best practices to optimise your ServiceNow® platform usage.

Initial setup and configuration

Tailored ServiceNow® platform setup through design workshops, story definition, and playback sessions to ensure clear deliverables.

Data migration

Migration of data from your legacy ITSM systems to ServiceNow® platform, ensuring data integrity and minimal disruption.

ServiceNow® platform managed services

Our comprehensive ServiceNow® platform managed service includes full platform upgrades, patch management, user administration and system performance monitoring to ensure the overall health, compliance and governance of your ServiceNow® environment.

Ongoing ServiceNow® platform support

Provide continuous support and maintenance to ensure your ServiceNow® platform remains compliant.

Administration

Handle day-to-day administrative tasks, such as user management, system monitoring and troubleshooting.

Development

Technical development and enhancements to meet your unique business requirements.

Health checks/system monitoring

Conduct regular assessments of your ServiceNow® platform to identify and address any resident issues.

Regular updates

Ensure your platform is always running the most appropriate or latest version to exploit platform capability.

Patch management

Apply necessary patches to address known issues, bugs and security vulnerabilities.

ServiceNow optimisation and innovation services

Our ServiceNow® accredited consultants offer not only a range of technical services such as platform performance analysis and recommendations, GenAI deployments and workflow automation, but also process workshops and improvement plans, to enhance your ServiceNow® platform efficiency, boost productivity, and create a seamless IT ecosystem.

Performance tuning

Enhance the performance of your ServiceNow® platform to ensure it runs efficiently and effectively.

Process improvement

Identify and implement improvements to your existing processes and workflows to increase efficiency and reduce costs.

AI and automation

Implement AI-driven solutions and automation to streamline processes and enhance productivity.

Integration services

Integrate your ServiceNow® platform with other enterprise systems to create a seamless IT ecosystem.

"Simplified ITSM (as a result of onboarding TRL onto Version 1’s ServiceNow® platform) lowers costs, enhances reporting, automates ticketing and fully integrates monitoring, achieving 100% SLA since launch."

Customer success stories

TRL finds the road to success with a Next-Generation ASPIRE Managed Service
ASPIRE Managed Services

TRL finds the road to success with a Next-Generation ASPIRE Managed Service

Learn how Version 1's Aspire Managed Service empowered TRL to optimize IT operations, improve service delivery, and drive innovation. Explore this customer success story.